DVD Talk
Coupons for DVD Planet/Digital Eyes Thread [Archive] - DVD Talk Forum
 
Best Sellers
1.
2.
3.
4.
5.
6.
7.
8.
The Longest Day
Buy: $54.99 $24.99
9.
10.
DVD Blowouts
1.
2.
3.
4.
5.
6.
7.
Alien [Blu-ray]
Buy: $19.99 $9.99
8.
9.
10.

PDA
DVD Reviews

View Full Version : Coupons for DVD Planet/Digital Eyes Thread


Pages : [1] 2

GeoffK
11-09-06, 01:44 PM
Here are the all new coupons for <a href="http://www.dvdplanet.com/index.cfm?affiliate=DVT">Digital Eyes/Digital Planet</a>

NEW COUPONS!

PREFEB2007 $10 off $125
FEBRUARY 2007 $5 off $60
VAL2007 $7 off $75

Expire 2/28/07

dvdsrule
11-09-06, 01:50 PM
Mark,

I couldn't find The Manchurian Candidate(Remake) HD DVD or the Sleepy Hollow HD DVD. Will you guys be carrying these titles?

Thanks

sinraft
11-10-06, 12:08 PM
I'd imagine the constant "please add" posts must get irritating - but I'd like to see VCI's Hammer Film Noir Volume's 4 & 5 added to the DVD Planet site. They street on 11/28

Thanks!

drpie
11-14-06, 02:52 PM
Mark, I remember you saying you'd try to get google checkout to add a discount once it was up and running. I see that is it now up, any luck with getting google to do a $10 off $30 of something similar?

cgray
11-14-06, 04:33 PM
Mark, I remember you saying you'd try to get google checkout to add a discount once it was up and running. I see that is it now up, any luck with getting google to do a $10 off $30 of something similar?

I sure hope so. It seems like google would be amenable to the idea, as they have extended the deal several times at buy.com, have it going at sierratradingpost.com and many others.

ernestrp
11-17-06, 06:11 PM
Received an email from Dvdplanet for 20% off (20offsale) Good until 11/26. No pre-orders. Nice with Criterions though!!!


<marquee behavior=alternate scrollamount=20><img src=http://images.dvdtalk.com/images/smiles/banana.gif width=100 height=100></marquee>:hump:

MarkHarrill
11-17-06, 10:58 PM
Mark, I remember you saying you'd try to get google checkout to add a discount once it was up and running. I see that is it now up, any luck with getting google to do a $10 off $30 of something similar?

When the current sale ends we will be running the $10 off $30 order with google checkout.

TimeandTide
11-18-06, 10:10 AM
Hi, Mark. Can orders placed from your website be returned to your brick and mortar stores? Thanks.

MarkHarrill
11-20-06, 03:14 PM
Hi, Mark. Can orders placed from your website be returned to your brick and mortar stores? Thanks.

Items ordered from the site should be returned to our address on your shipping invoice.

Arpeggi
11-20-06, 07:45 PM
Hi, Mark. Can orders placed from your website be returned to your brick and mortar stores? Thanks.


I called the HB store about this and they said no. :(

SpineBreaker
11-21-06, 03:35 AM
Where can I find the Google Checkout coupon for $10 off $30 order.

cgray
11-21-06, 09:10 AM
Where can I find the Google Checkout coupon for $10 off $30 order.

couple posts above yours: When the current sale ends we will be running the $10 off $30 order with google checkout.

HockeyMan2000
11-22-06, 02:10 PM
When the current sale ends we will be running the $10 off $30 order with google checkout.

Mark,
will the $10 off $30 order be working next week? Just curious b/c I have a SUPERMAN pre-order on another site that I'll cancel if I know your Google promo will still be going. :)

MarkHarrill
11-22-06, 02:47 PM
couple posts above yours: When the current sale ends we will be running the $10 off $30 order with google checkout.

Coupon is working now. Google has not given me an end date so I am not sure when it ends.

arock99
11-22-06, 09:29 PM
Mark,
Are orders shipped to Canada sent via USPS or UPS? I'd like to have a good idea of how i'll be hit at customs when an order arrives before i place an order
Thanks

MarkHarrill
11-22-06, 09:30 PM
They come through the postal system.

Highfire
11-23-06, 12:00 AM
I don't want to get greedy but is there any chance you will also do a $20 off $50 like buy.com. I have to pay tax with buy so I would much rather use your site plus you have a much better customer service.

MarkHarrill
11-23-06, 10:22 AM
I don't want to get greedy but is there any chance you will also do a $20 off $50 like buy.com. I have to pay tax with buy so I would much rather use your site plus you have a much better customer service.

We will not have the $20 off $50 coupon. We were lucky to be able to offer the $10 off $30.

sinraft
11-23-06, 01:44 PM
I'd imagine the constant "please add" posts must get irritating - but I'd like to see VCI's Hammer Film Noir Volume's 4 & 5 added to the DVD Planet site. They street on 11/28

Thanks!

I'd also like to see the two new Hammer Noirs and also the SHAFT triple feature that Warners is putting out early in December. Thanks Mark

MarkHarrill
11-27-06, 11:53 AM
I'd also like to see the two new Hammer Noirs and also the SHAFT triple feature that Warners is putting out early in December. Thanks Mark

Shaft can be found here with a pretty funny image error courtesy of my friends at Muze.

http://www.dvdplanet.com/details.cfm?info=WBD067840

I have requested the Noirs be added so they appear on the site.

dvdsrule
11-28-06, 05:13 PM
Mark, when will you guys start buying HD DVDs via the quote machine?

Duh Vuh Duh
11-28-06, 05:22 PM
Mark, any chance of Evening with Kevin Smith 1 & 2 getting back in stock anytime soon?

Badlands
11-28-06, 08:49 PM
Mark, when I try to add used DVDs to my cart that I want, I keep getting, "The item that you requested is no longer available. Please try again." It doesn't do that on all titles since I tried adding titles I didn't want, and some were added to the cart and others weren't (an example is In Like Flint). Have the discs that give the error message sold or is it an error? And if they sold, why are they still showing up? Thanks!

thedarktroll
11-29-06, 08:30 AM
Mark---

I'm wondering if you will be carrying DEBBIE DOES DALLAS and THE DEVIL IN MISS JONES? They are scheduled to street on 12/5, and Xploited has them in stock already, so it would appear Media Blasters actually got them out as scheduled for once...hoping to order them from you if you'll be stocking them.

As always, all the best to you.

Jericho
11-29-06, 10:16 PM
I noticed the Superman set is OOS. Is this just due to demand, or is WB fixing the so called errors with this set before they get shipped out? Thanks!

domino harvey
11-29-06, 10:41 PM
any progress on stocking the Criterion Orphic Trilogy set?

Paul Arnette
12-01-06, 09:21 AM
I apologize if this isn't the correct place for this question, but when should we expect the December coupons to become available?

ShinMusashi44
12-03-06, 02:07 PM
Anyone have this problem when adding used DVDs to the cart? Says this ever time i try to add a DVD to my cart no matter what used DVD it is.

"The item that you requested is no longer available. Please try again."

The Reaper
12-03-06, 07:49 PM
Any chance of getting the new Angel thinpack sets on the site?

IamLegend
12-04-06, 10:31 AM
Any December Coupons?

EEz28
12-04-06, 10:37 PM
any progress on stocking the Criterion Orphic Trilogy set?

it's in stock, finally picked it up this afternoon.

http://www.dvdplanet.com/Details.cfm?info=COC050DVD

BlockbusterDude
12-05-06, 03:46 PM
Any December Coupons?


I second that question....

ElCambio
12-05-06, 06:42 PM
I haven't been able to find the Who's Afraid of Virginia Woolf SE (that comes out today) on DVDPlanet. Any plans to add it?

domino harvey
12-05-06, 08:21 PM
it's in stock, finally picked it up this afternoon.

http://www.dvdplanet.com/Details.cfm?info=COC050DVD

awesome, it wasn't coming up in the search

MarkHarrill
12-06-06, 01:54 PM
Anyone have this problem when adding used DVDs to the cart? Says this ever time i try to add a DVD to my cart no matter what used DVD it is.

"The item that you requested is no longer available. Please try again."

Thanks for pointing this out. We have fixed this bug.

flashburn
12-07-06, 09:02 PM
So.....how 'bout them December coupons?

:)

Mosskeeto
12-07-06, 09:55 PM
Maybe the only deal this month is the Google Checkout promotion and no other offer/discounts are stackable except Google's own bonus. $10 off $30 beats any usual DVDPlanet coupon deals.

domino harvey
12-07-06, 11:23 PM
can you also work on stocking the Criterion edition of Charade?

Nidreu
12-08-06, 12:58 AM
Maybe the only deal this month is the Google Checkout promotion and no other offer/discounts are stackable except Google's own bonus. $10 off $30 beats any usual DVDPlanet coupon deals.


Would be nice to have the coupons though; I have some cash in my Paypal account that needs to be spent..

flashburn
12-08-06, 05:03 AM
Maybe the only deal this month is the Google Checkout promotion and no other offer/discounts are stackable except Google's own bonus. $10 off $30 beats any usual DVDPlanet coupon deals.
$10 off $30 through google checkout is useless for those of us who have store credit.

Paul Arnette
12-08-06, 08:51 AM
Any chance of getting A Christmas Story HD DVD up for order?

ElCambio
12-08-06, 04:42 PM
Would it be possible to get an ETA on The Conformist coming back in stock?

xxjobseyes
12-08-06, 07:15 PM
any chance of adding the upcoming Criterion's such as Woman Ascends the Stairs and Bicycle Theives? I plan on having some pre-orders for Christmas :)

sinraft
12-12-06, 05:12 AM
I have requested the Noirs be added so they appear on the site.


Thanks Mark - hope they show up soon.

amd555
12-12-06, 12:27 PM
mark question here.
WILL ROMANCING THE STONE GIFT SET AND PAUL NEWMAN COLLECTION BE IN STOCK BEFORE THE SALE IS OVER ON THE 15TH?

OldBoy
12-18-06, 01:43 PM
how do you use the $10 off $30 from Google checkout? i've never done it and don't really know how. thanks...

OldBoy
12-18-06, 04:42 PM
how do you use the $10 off $30 from Google checkout? i've never done it and don't really know how. thanks...
nevermind.

oldchuckles
12-28-06, 05:00 AM
Were there any coupon codes issued for December? There are some of us that could use a little help about now! LOL!

flashburn
12-28-06, 06:22 AM
Nope, still waiting for some codes.

jackson2006
12-28-06, 12:42 PM
Nope, still waiting for some codes.


Hopefully they will still have them after the post about the backorders

oldchuckles
12-28-06, 01:27 PM
We are almost out of time for this month! I have been sitting on a pending order for over four weeks. I wonder why Mark is playing the Grinch this Christmas season? I thought there might be double coupons for the holidays but instead all we got was a lump of coal! lol

souvenir
12-30-06, 05:14 PM
Everything is showing up as "on order" at the DVD Planet site right now, meaning Google Checkout is useless.

Also, I was wondering if a Frequent Buyer Points update has been done lately because I had an order ship four weeks ago that hasn't been reflected in my points.

Mosskeeto
12-31-06, 01:54 AM
I received a new delivery today from DVDPlanet and on the back of the order form the following coupons are listed:

PREJAN2007..............$10 off $125 Order
SNOWMAN2007..........$7 off $75 Order
JANUARY2007............$5 off $60 Order
JANUARYUSED2007......10% off $50 Used Order

All coupons above expire 1/31/07

oldchuckles
12-31-06, 04:21 AM
Thanks for the good news! However, when I tried to use the three coupon codes for "new" DVD purchases tonight, I received the following message: "The coupon that you entered has expired." Perhaps the coupons are not effective until January 1, or the coupon switch was not turned on at DVD Planet! I'll try again on January 1 to see if the situation changes for the better. Happy New Year everyone!

flashburn
12-31-06, 05:42 AM
Any idea when you will have "Clerks 2" HD DVD up for preorder? Comes out 1/16.

abintra
12-31-06, 09:41 PM
Everything is showing up as "on order" at the DVD Planet site right now, meaning Google Checkout is useless.

Glad I stumbled upon your post saying you had the same issue (and not even fixed after nearly 2 days at the least). I was saving a couple of titles (Red, Blue and I'm Not Scared) until after Christmas for a Google Checkout purchase but am now unable to order them. :(

Guess they decided to just list every title as on order rather than deal with people complaining that an in stock order didn't technically ship within the time frame listed due to the holidays. They probably overlooked how that would affect Google Checkout orders which I'll now place at DVDEmpire.

Peep
01-01-07, 02:09 AM
Glad I stumbled upon your post saying you had the same issue (and not even fixed after nearly 2 days at the least). I was saving a couple of titles (Red, Blue and I'm Not Scared) until after Christmas for a Google Checkout purchase but am now unable to order them.

Happened to me also. I was out of town for a few days and hoping to get those last few orders in. Lame.

Ron G
01-01-07, 02:59 PM
The coupon codes don't work for me, either.

Is there a start date as well as an expiration date?

Mosskeeto
01-01-07, 03:26 PM
No start date on the coupons but my guess is that they should be activated on the first business day of this month. I assume that's tomorrow although because of Pres. Ford's funeral tomorrow is another holiday for government agencies, etc. including the postal service from what I heard. My shipping invoice was sent on 12/23 and the reverse side where the coupons are listed is a new printing and format as all the previous orders I received listed pre-order titles from way back in March.

Ron G
01-02-07, 12:45 AM
Well, it's tomorrow or never, because there's one DVD in my cart that I need before the Spring semester starts.

Crossing my fingers the coupon works tomorrow . . .

Ron G
01-02-07, 01:42 PM
They still don't work. Curious.

Oh, well. I need to order these now anyway. So much for saving $10.

SterlingBen
01-02-07, 03:25 PM
Was ready to make my first order of 2007 but had to scrap bc coupons are broken :(

Also none of my frequent buyer points from nov-dec have been accrewed?

Think there is a break down at dvdplanet?

Mosskeeto
01-02-07, 04:35 PM
Is it possible to call in an order and then ask them to apply the coupon codes? They should be accepted from the start of the new month.

SterlingBen
01-02-07, 04:53 PM
Is it possible to call in an order and then ask them to apply the coupon codes? They should be accepted from the start of the new month.

Tried it to no avail

jackson2006
01-02-07, 05:07 PM
I talked to a girl and she said they won't be active for a couple of weeks because of what happened in Dec.

fargreg
01-02-07, 05:12 PM
what happened in december?

flashburn
01-02-07, 05:31 PM
What the hell? I hope that isn't true. Was she talking about the Google Checkout $10 off $30 they ran? I don't see why that would matter, but its the only thing I can think of that "happened" in December.

Still waiting for a bunch of points to accrue from a few months back and they haven't updated their Blu-ray and HD DVD listings in a while. They are even missing a few titles that have already been released.

Mosskeeto
01-02-07, 09:04 PM
It makes no sense. They send out the coupon codes on the back of any invoice as of late December (my ship date) and don't list a start date AND don't want to accept them?
The Grinch must be in charge.

jericho88
01-03-07, 09:20 AM
Any chance of DVD Planet getting METALLICA-VIDEOS 1989-2004?

jewellrunner
01-03-07, 10:46 AM
PREJAN2007..............$10 off $125 Order
SNOWMAN2007..........$7 off $75 Order
JANUARY2007............$5 off $60 Order
JANUARYUSED2007......10% off $50 Used Order

These numbers don't even make sense. If you do $5 off $60 twice you get $10 off $120 which is a better deal than their supposed 'best' deal. What the heck?

sinraft
01-03-07, 11:12 AM
These numbers don't even make sense. If you do $5 off $60 twice you get $10 off $120 which is a better deal than their supposed 'best' deal. What the heck?

Coupons are limited to one use each, so you wouldn't be able to use the $5 off of $60 code twice.

leeta
01-03-07, 11:35 AM
Mark,

Could you please add Stargate Atlantis Season 2, Venture Bros Season 2, Teen Titans Season 3 and The Batman Season 3 to your list of titles available for pre-order?

These are availble at your sister company... so hopefully they won't be a problem to add?

Thanks!

leeta
01-03-07, 11:47 AM
Wow! Talk about timing... I just checked my email account associated with DVD Planet and found that they have updated the FBC points and also sent the coupon codes that Mosskeeto mentioned above. Hopefully, they're working now.

A big thank you!

nycbrent
01-03-07, 12:22 PM
The "7 off 75" coupon just worked for me (for Criterion Mouchette and Monsters and Madmen).

flashburn
01-03-07, 01:04 PM
Yep, they finally got all our Frequent Buyer Points up to date, and the coupons seem to be working.

Now if they would only get to adding all of the missing Blu-ray and HD DVD titles that would be awesome.

NoirFan
01-03-07, 04:53 PM
Yep, they finally got all our Frequent Buyer Points up to date

How does this work? It says I have 68 buyer points.

NoirFan
01-03-07, 04:55 PM
Yep, they finally got all our Frequent Buyer Points up to date

How does this work? It says I have 68 buyer points.

Edit: It's apparently a point for every dollar, but I've spent about 500 bucks from them over the last month or so.
A bit confused here...is Digital Eyes seperate from DVD Planet? My account only shows a single Digital Eyes order, though I have made dozens from DVD Planet.

domino harvey
01-03-07, 10:22 PM
despite whatever DVDPlanet guy said on this very forum, even if your emails matched up to the Google Checkout email, it does NOT register points for purchases made via GC.

NoirFan
01-04-07, 08:02 PM
despite whatever DVDPlanet guy said on this very forum, even if your emails matched up to the Google Checkout email, it does NOT register points for purchases made via GC.

Wow. That is complete and utter bullshit.

domino harvey
01-04-07, 08:58 PM
this morning it updated all the points. when I wrote that it was complete and utter truth.

NoirFan
01-04-07, 09:06 PM
this morning it updated all the points. when I wrote that it was complete and utter truth.

I don't mean untrue, just unbelievable. On their part I mean.

domino harvey
01-04-07, 09:28 PM
ah, I see!
I was pleased to see those 400 points get added when I logged into my account, hopefully someone from the site was reading this very thread and now everyone's accounts are up to date. well, it's probably just a coincidence but hey maybe

NoirFan
01-04-07, 09:38 PM
ah, I see!
I was pleased to see those 400 points get added when I logged into my account, hopefully someone from the site was reading this very thread and now everyone's accounts are up to date. well, it's probably just a coincidence but hey maybe

I'm still at 68...hey Mark ,can anything be done about this? Thanks.

flashburn
01-05-07, 08:31 AM
Hey Mark,
Can you see about adding the following titles?
Fantastic Four (Blu-ray, already out)
Hitchhikers Guide To The Galaxy (Blu-ray)
Black Rain (HD DVD)
Clerks 2 (HD DVD)

They are all going to be released within the next few weeks.

garmonbozia
01-06-07, 03:30 PM
How does this work? It says I have 68 buyer points.

Edit: It's apparently a point for every dollar, but I've spent about 500 bucks from them over the last month or so.
A bit confused here...is Digital Eyes seperate from DVD Planet? My account only shows a single Digital Eyes order, though I have made dozens from DVD Planet.

Digital Eyes has not existed for many months....
perhaps you have two seperate accounts. I think they can be merged if you call/write customer service.

Cosmic Bus
01-08-07, 10:05 AM
Mark, I was wondering if you plan on carrying Fantoma's Films of Kenneth Anger, Vol. 1 DVD? Don't see it listed anywhere.

Gypo66
01-09-07, 06:29 AM
Mark, is there any possibility of picking up this new DVD edition of the great cult western MATALO! --
http://www.wildeast.net/matalo.htm

And this is probably a very long shot, but any chance of getting the Animated Soviet Propaganda set added? -
http://www.amazon.com/Animated-Soviet-Propaganda-Revolution-Perestroika/dp/B000KPQ2FW

garmonbozia
01-09-07, 04:06 PM
Mark, I was wondering if you plan on carrying Fantoma's Films of Kenneth Anger, Vol. 1 DVD? Don't see it listed anywhere.

holy shit! don't tell me that has actually finally materialized?!?!?!!! that's been "coming soon" since like 2000 and it's been years since I saw any mention of it on their site. I figured it was a dead project and had given up hope.

wow, I've just checked their website. I'm nearly speechless. I've been waiting for this ever since I sold off my VHS collection in 2000.

Cosmic Bus, you have truly made my whole week.

Cosmic Bus
01-09-07, 09:57 PM
Cosmic Bus, you have truly made my whole week.

Did you see the trailer (http://www.fantoma.com/trailers/angertrailer480.mov)? The restorations look stunning!

garmonbozia
01-10-07, 12:56 PM
Did you see the trailer (http://www.fantoma.com/trailers/angertrailer480.mov)? The restorations look stunning!

I saw that there was one, but decided to not watch it so I can be blown away by the dvd itself. I cannot wait to see Eaux d'Artifice and Rabbit Moon again, let alone restored.

and I really hope this dvd becomes available on DVDPlanet, otherwise I'll have to place an order from Amazon....and I'd rather not have to bother with that.

duganrm
01-11-07, 01:38 AM
Is the used section down? Just trying to look at a couple titles to see how I might have been sent the wrong title recently.....

Mosskeeto
01-11-07, 02:10 AM
Is the used section down? Just trying to look at a couple titles to see how I might have been sent the wrong title recently.....
Yes. It's been like that for about a day.

Paul Arnette
01-11-07, 12:02 PM
Did DVDPlanet stop issuing coupons?

Why is it that they rarely post in here anymore?

MarkHarrill
01-11-07, 12:30 PM
Coupons are listed in this thread...

PREJAN2007..............$10 off $125 Order
SNOWMAN2007..........$7 off $75 Order
JANUARY2007............$5 off $60 Order
JANUARYUSED2007......10% off $50 Used Order

All Expire 1/31/2007

Jaymole
01-11-07, 01:25 PM
If DVD Planet is reading this thread:

I called customer service because I was interested in buying 3 titles that have been officially reduced by Image. Every website has them reduced (DDD included) to $9.98 retail except DVD Planet which is where I would like to buy them.

They are:

Devil Doll
Naked Evil
Tomb of Torture

Thanks!

Paul Arnette
01-11-07, 01:30 PM
Mark,

Thanks! I guess its DVD Talk who should be reprimanded then for not updating their Coupons page. :)

garmonbozia
01-11-07, 09:20 PM
I've noticed that many of the formetly OOP Universal Ultimate/ Special Editions (that have just been recently rereleased on 1/9/07) are not correctly priced. Will pricing on these be corrected soon?

Examples:

Patch Adams: The Ultimate Edition
Retail: $9.99 Our Price: $20.95 Save ($10.96)!

American Pie: The Ultimate Edition
Retail: $14.95 Our Price: $22.95 Save ($8.00)!

Meet Joe Black (Special Edition)/ Death Takes A Holiday
Retail: $12.95 Our Price: $20.95 Save ($8.00)!

Scott27
01-13-07, 12:14 AM
Mark, could you please add Whose Line Is It Anyway? Seasons 1 & 2 (UK version), being released by A&E next month?

Thanks.

apathy magician
01-15-07, 07:15 PM
I ordered something from dvdplanet on the 10th using google checkout and haven't gotten any e-mail confirmation from dvdplanet, only one from Google. Also, when I log in and check my account, there is no record of me buying anything. I chose the cheapest (not free) shipping if that matters. Is this normal when ordering from them?

MarkAtHome
01-16-07, 02:48 PM
I ordered something from dvdplanet on the 10th using google checkout and haven't gotten any e-mail confirmation from dvdplanet, only one from Google. Also, when I log in and check my account, there is no record of me buying anything. I chose the cheapest (not free) shipping if that matters. Is this normal when ordering from them?
I believe that if you log into your Google Checkout (http://checkout.google.com) account, you'll see the order.

NoirFan
01-16-07, 05:54 PM
So Mark, do Google Checkout orders at DVD Planet not count towards Frequent Buyer Points?

MarkAtHome
01-16-07, 06:02 PM
So Mark, do Google Checkout orders at DVD Planet not count towards Frequent Buyer Points?I have no idea. I was responding solely to the question of where order info might be found.

flashburn
01-16-07, 06:11 PM
I have no idea. I was responding solely to the question of where order info might be found.
I believe he was talking to the owner(?) of DVDPlanet, his name is also Mark. :)

NoirFan
01-16-07, 06:19 PM
Yes I was. Sorry, thought you were one and the same. Got a customer support fellow to update my buyer points anyway. Used some of the points and the $5.00 off of $60.00 coupon to place the following order:

Title: Peeping Tom (Special Edition) Criterion Collection
Price: $25.97
Title: Brief Encounter (Special Edition/ 1945) Criterion Collection
Price: $25.97
Title: Open Your Eyes
Price: $9.49

Total: $61.43
Coupon Code (JANUARY2007): $5.00
FBC Discount: $20.00
Shipping: $0.00 (Free Economy Shipping)
Sales Tax: $0.00

Total Order: $36.43

dtcarson
01-16-07, 09:24 PM
I only made one order at DVDPlanet through GC, but I have no bonus points for it.
On the bright side, my last disks traded in were processed pretty quickly.

xxjobseyes
01-17-07, 03:18 PM
Mark, I can't find the Val Lewton Horror Collection on the site anywhere...do I have to pick this up from Amazon? Thanks.

Dr. Henry Jones, Jr.
01-17-07, 03:24 PM
Mark, I can't find the Val Lewton Horror Collection on the site anywhere...do I have to pick this up from Amazon? Thanks.

I found it easily.

http://www.dvdplanet.com/Details.cfm?info=WBD007270

RockStrongo
01-18-07, 06:38 PM
Any hd-dvd/bluray updates coming soon? There are definately some bluray movies coming out soon that arent on the site (American Psycho and Reservoir Dogs are 2 coming Feb 6th).

garmonbozia
01-22-07, 04:25 PM
There haven't been new titles added to the site for a couple weeks it seems. I am anxiously awaiting the additions of:

1. The Films of Kenneth Anger Vol. 1 (Jan 23)
2. Viva Pedro: The Almodovar Collection (Jan 30)

dkny75
01-23-07, 11:34 AM
Any chance of the new HD DVD announcements to make it on the site soon?

Departed, the Jerk, the Game, Relentless Enemies, Planet Earth?

Jaymole
01-23-07, 01:49 PM
None of my orders since November have been added to my frequent buyer points. I just called up customer service and the person told me they are in the process of updating everyone's account.

animatedude
01-23-07, 02:41 PM
can someone explain to to me what's "frequent buyer points" i placed so many orders with dvdplanet via google in the last 2 months...how do i check my points?

Trev
01-23-07, 02:56 PM
Mark, can you tell me if you carry Zatoichi the Blind Swordsman, Vol. 17 - Zatoichi Challenged (1970). I searched on every keyword that I can think of, but I could not locate this title.

Thanks,
Trev

Dr. Henry Jones, Jr.
01-23-07, 03:14 PM
There haven't been new titles added to the site for a couple weeks it seems. I am anxiously awaiting the additions of:

1. The Films of Kenneth Anger Vol. 1 (Jan 23)


Here it is http://www.dvdplanet.com/details.cfm?info=FAN007048

Out of stock

xxjobseyes
01-23-07, 06:13 PM
Lunatik, thanks, i dont know why it wouldnt come up in all my searches...

now i'm just waiting for the newest CC pre-orders to be added :)

NoirFan
01-23-07, 09:36 PM
Are there going to be new coupons in Febuary?

Gypo66
01-26-07, 10:02 AM
Mark, will the March Criterions be up soon (Burmese Harp, Fires on the Plain)?
Also, any chance of that No Shame sale currently happening at DDD turning up at DVDPlanet?

garmonbozia
01-27-07, 03:57 PM
2. Viva Pedro: The Almodovar Collection (Jan 30)

anyone else looking for this, I found it:
Pedro Almodovar Classics Collection (2006):
http://www.dvdplanet.com/details.cfm?info=COL014364&CFID

I just bookmarked it the other day and I cannot remember how I found it. It is not listed on upcoming releases, and it does not come up in a search for "pedro", "almodovar", or "pedro almodovar"

leeta
01-28-07, 12:47 AM
Thanks for adding Stargate Atlantis S2, Venture Bros S2, Teen Titans S3 and The Batman S3!

dvdsrule
01-29-07, 09:55 AM
When will the Kingdom of Heaven, Stargate, and First Blood Blu-ray discs be added?

Thanks

Arpeggi
01-30-07, 02:49 PM
Mark,

When will Reservoir Dogs and American Psycho Blu ray be added?

Thanks a lot!

Odo
02-02-07, 12:56 AM
Is anyone else waiting as long as I am for Narnia Extended Edition? I ordered it on December 11! This is getting crazy, especially since every other store has it in stock (and dangerous, as the title will be discontinued soon).

flashburn
02-04-07, 12:13 PM
Hi Mark,

Are you guys going to be doing an update on your Blu-ray and HD DVD titles soon? There are quiet a few titles missing including:
American Psycho
Reservoir Dogs
First Blood
Hitchhikers Guide To The Galaxy
Poseidon (HD DVD)

The Reaper
02-04-07, 03:17 PM
Mark, Mark.....where are you, Mark???

Mr Pixies
02-04-07, 08:12 PM
working on putting up the adult section?

sinraft
02-05-07, 10:27 AM
Looks like the upcoming Criterions have gone up. Anyone know if there are coupons for February anywhere to be found? For some reason I no longer recieve the coupon emails direct from DVD Planet / Digital Eyes. Mark if your around, is there any way to remedy this and recieve the emails again?

Mr Pixies
02-05-07, 03:10 PM
Looks like the upcoming Criterions have gone up. Anyone know if there are coupons for February anywhere to be found? For some reason I no longer recieve the coupon emails direct from DVD Planet / Digital Eyes. Mark if your around, is there any way to remedy this and recieve the emails again?


Criterion prices don't appear to have gone up...you sure about that?

And I could use some new coupons...

Mosskeeto
02-05-07, 04:11 PM
I think he might mean that they've come off the pre-order list and can now be ordered for delivery. The CC prices are still 35% off MSRP so the prices haven't changed. I was able to order Bicycle Thieves yesterday using a new Google account to take advantage of the $10 off.

The Reaper
02-05-07, 06:21 PM
I've ordered several used dvds within the last week that only had 1 copy available, and they're still showing up as available to buy.

Meeshai
02-07-07, 12:01 AM
Hi everyone,
sorry if this is in the wrong section, wasnt too sure..
Has anyone had problems with getting a reply email from DVD Planet? i sent an email over a week ago about an order that has been stuck in "In Process" state (whatever that means?) since placing the order, and i cant seem to get a reply from DVD Planet about it..

thanx

Mosskeeto
02-07-07, 12:34 AM
Forget about the e-mail and call them instead. I'll bet that your order shipped days ago, especially if you used Google Checkout which seems to screw up the notification process (at least it did for my earliest orders).
Oops- sorry I just saw your location! They never, ever responded to any of my e-mails.

dkny75
02-07-07, 11:01 AM
Feb. coupons anywhere yet?

MarkHarrill
02-07-07, 12:39 PM
New Coupons



PREFEB2007 $10 off $125

FEBRUARY 2007 $5 off $60

VAL2007 $7 off $75



Expire 2/28/07

Arpeggi
02-07-07, 01:01 PM
Welcome back!

Lenny Nero
02-07-07, 01:12 PM
Oh great, I was just about to order some TV boxsets, thanks!

NoirFan
02-07-07, 04:43 PM
Do the coupons not work on out of stock items? Got a "coupon not found" message when I tried to place an order including the new, OOS Hitchcock set.

jewellrunner
02-08-07, 09:00 AM
Can you use dvdplanet store credit when checking out through Google?? If so, I can't seem to figure it out. I also can't get the Feb. codes to work through Google.

starman9000
02-08-07, 09:15 AM
Is there a way to combine frequent buyers points from 2 accounts?

The Reaper
02-08-07, 09:40 AM
Is there a way to combine frequent buyers points from 2,000 accounts? :lol:


Kidding, kidding.

hobbes4444
02-08-07, 10:43 AM
Do the coupons not work on out of stock items? Got a "coupon not found" message when I tried to place an order including the new, OOS Hitchcock set.

on the February2007 $5 coupon, make sure there are no spaces between the y and 7. I cut & pasted, got an error, then redid w/o the space and it was accepted.

starman9000
02-08-07, 03:53 PM
Is there a way to combine frequent buyers points from 2 accounts?

I just called and that joined the accounts no problem. The whole phone call took less than 3 minutes. Kudos to DVDplanets customer service!

NoirFan
02-08-07, 06:59 PM
Thanks hobbes.

abintra
02-08-07, 07:14 PM
Mark.. Any chance Helen of Troy (2003), Holes (2003), Jesus' Son and Palookaville will be sold on DVD Planet?

Bird Boy
02-18-07, 12:56 PM
How long to order cancellations usually take for DVD Planet? I placed an order via GCO for the Evil Dead 1 + 2 Book of the Dead set. I bought 2 (one for me and one for my brother) but I didn't realize the Buy 1, Get 1 didn't take affect on the order (guess because it was the same item). I canceled the order via Google's email thing seconds later.

This was 2/13 and I still have the charge on my debit card and no updated status or word from DVD Planet over it. I don't want to be stuck paying for return shipping fees on something that should've been canceled right after the order went through...

And yes I realize I'm stupid for not reading that same items don't apply for the B1G1. :p

Mosskeeto
02-18-07, 03:38 PM
I canceled the order via Google's email thing seconds later.
This was 2/13 and I still have the charge on my debit card and no updated status or word from DVD Planet over it. I don't want to be stuck paying for return shipping fees on something that should've been canceled right after the order went through... :p
It might be too late because if it was in stock, it likely has shipped. You should call DVDPlanet ASAP and check the status. They say on their website to call to cancel an order and DVDPlanet does not seem to read nor respond to any of my e-mails.

NoirFan
02-26-07, 05:13 PM
With the $7 off of $75 coupon, the Criterion Cassavetes set is $74.12. I used a $5 credit to take it down to $69.12, which is a steal for five films and a bonus disc.

MarkHarrill
02-27-07, 10:17 AM
New Coupons

MARCH2007 $5 OFF $50
PREMAR2007 $10 OFF $125
SPRINGCHICKEN $7 OFF $80
MARUSED2007 10% OFF $50 ORDER OF USED

EXPIRE 3/31/2007

dvdsrule
02-27-07, 10:38 AM
When will the Blu-ray discs of Behind Enemy Lines, Stargate, and Kingdom of Heaven be added? Also I'm just curious, why does it take longer for some retailers to get certain discs which have been available for some time on other sites?

Thanks

dvdsrule

MarkHarrill
02-27-07, 10:56 AM
2 Days Left on Catalog Blowout which can be found here:

http://www.dvdplanet.com/022007Sale.cfm

MarkHarrill
02-27-07, 10:57 AM
When will the Blu-ray discs of Behind Enemy Lines, Stargate, and Kingdom of Heaven be added? Also I'm just curious, why does it take longer for some retailers to get certain discs which have been available for some time on other sites?

Thanks

dvdsrule

Our catalog is built from the Muze database. When they miss titles, it causes a delay in adding to our site. I will check on these items.

abintra
02-27-07, 12:53 PM
2 Days Left on Catalog Blowout which can be found here:

http://www.dvdplanet.com/022007Sale.cfm

I had no idea DVDPlanet was having the same sale as DDD. Don't think anyone posted it here, atleast in its own thread unless I missed it, and don't see it mentioned on the site either.

animatedude
02-27-07, 02:01 PM
yeah there was no link for it on your website...why is that?

Anna Karina
02-27-07, 07:09 PM
That link won't work for me.

pjflyer
02-27-07, 07:30 PM
Link doesn't work for me either. Is this the Sony Blowout that has been going on for months?

garmonbozia
02-27-07, 08:31 PM
Hi Mark,

The Criterions coming out in May are not priced at 35% off like all other Criterions. Is this intentional or a pricing error?

Al_Tahoe
02-27-07, 08:37 PM
Link doesn't work for me either. Is this the Sony Blowout that has been going on for months?Looks like the same as the DDD 5.99 sale, except the titles are 6.49 at DVDPlanet.

MarkHarrill
02-28-07, 10:24 AM
That link won't work for me.

I tested the link and it appears to be working.

http://www.dvdplanet.com/022007Sale.cfm

MarkHarrill
02-28-07, 10:25 AM
Hi Mark,

The Criterions coming out in May are not priced at 35% off like all other Criterions. Is this intentional or a pricing error?

Pricing on these items has been corrected.

garmonbozia
02-28-07, 02:14 PM
Pricing on these items has been corrected.

yay! time to order.

pjflyer
03-01-07, 08:27 AM
I'm trying to use the MARCH2007 coupon but I keep getting "The coupon that you entered has expired."

Gypo66
03-01-07, 10:45 AM
Mark, can you look into adding Criterion's THIRD MAN remaster and Anchor Bay's Jodorowsky Collection when you get a chance? Thanks

leeta
03-01-07, 11:10 AM
New Coupons

MARCH2007 $5 OFF $50
PREMAR2007 $10 OFF $125
SPRINGCHICKEN $7 OFF $80
MARUSED2007 10% OFF $50 ORDER OF USED

EXPIRE 3/31/2007


I just tried the MARCH2007 code with a $55.xx order but it said it was expired...

MarkHarrill
03-01-07, 03:17 PM
I'm trying to use the MARCH2007 coupon but I keep getting "The coupon that you entered has expired."

Coupon is fixed. For some reason I thought it was still 2006.

MarkHarrill
03-01-07, 03:17 PM
Mark, can you look into adding Criterion's THIRD MAN remaster and Anchor Bay's Jodorowsky Collection when you get a chance? Thanks

Hopefully will be in Monday's update.

pjflyer
03-01-07, 03:22 PM
Ok,he MARCH 2007 is now working but it is telling me that I have to spend $60 to use it. Your previous post said over $50

Also, are you going to have a Criterion sale like the one that Deepdiscount has going on now?

MarkHarrill
03-01-07, 03:24 PM
Ok,he MARCH 2007 is now working but it is telling me that I have to spend $60 to use it. Your previous post said over $50

Also, are you going to have a Criterion sale like the one that Deepdiscount has going on now?

Coupon is fixed. Criterion sale is active now. We also have a Kino sale (50% off) which can be found here:

http://www.dvdplanet.com/kino.cfm

domino harvey
03-01-07, 04:41 PM
Kino Sale!

Gypo66
03-01-07, 07:28 PM
Mark, forgot to ask earlier, but could you also possibly look into adding COMMISSAR and QUIET FLOWS THE DON? Thanks.

And thanks as well for the 40% Criterion sale. Very cool. Now if only my timing weren't so incredibly bad (after holding out for that legendary 40% sale, I finally broke down and bought like $300 of Criterions on my last few orders over the last few weeks)....

Arpeggi
03-01-07, 08:12 PM
Hi Mark,

Could you please looking into adding the new Third Man and Army of Shadows to the Criterion sale?

Thanks.

NoirFan
03-01-07, 08:26 PM
Hi Mark,

Could you please looking into adding the new Third Man and Army of Shadows to the Criterion sale?

Thanks.

Army of Shadows comes up as $23.97 when you add it to your cart. Made the following orders:
Title: John Cassavetes: Five Films (1959-78) Criterion Collection
Price: $74.97
Title: Diary Of A Lost Girl
Price: $14.98
Total: $89.95
Coupon Code (SPRINGCHICKEN): $7.00
FBC Discount: $5.00
Shipping: $0.00 (Free Economy Shipping)
Sales Tax: $0.00
Total Order: $77.95

Title: Brute Force (1947) Criterion Collection
Price: $23.97
Title: Naked City (1948) Criterion Collection
Price: $23.97
Title: Shoot the Piano Player (1960) Criterion Collection
Price: $23.97
Total: $71.91
Coupon Code (MARCH2007): $5.00
Shipping: $0.00 (Free Economy Shipping)
Sales Tax: $0.00
Total Order: $66.91

speedyray
03-01-07, 09:58 PM
Finally picked up the German horror set. Probably hold off on watching it until October, but can't beat that price.

g
03-01-07, 10:05 PM
Yes please add the new Third Man criterion so I can put in my order.

MarineCorps
03-01-07, 10:50 PM
What happened to the search? I used to be able to find titles with it but now it is useless. Like searching for Gundam Seed destiny will bring up 12 pages but not one of those pages include even one of the seven volumes. Gundam Seed doesn't bring up any of the 10 volumes.

xxjobseyes
03-01-07, 11:33 PM
is it true that Image/HVE titles are on sale? I'm actually more interested in those than the Kinos, and it would be great if you had a www.dvdplanet.com/HVE.cfm link for them like you do for the KINOs. Something to consider :)

Feast on me
03-02-07, 01:46 AM
Could you add La Haine and the new The Third Man, both from Criterion to DVD Planet please, they don't appear when you search them.

Thanks

domino harvey
03-02-07, 01:52 AM
La Haine is there on the side under top preorders.

AmonTwin
03-02-07, 03:35 AM
For La Haine, try searching for "Hate"

http://www.dvdplanet.com/Details.cfm?info=HVD001958

sinraft
03-02-07, 06:39 AM
Great sales! Please add another vote to the requests for the upcoming Third Man. ...would also like to see the new VCI Forgotten Noir volumes: Vol 4, Vol 5, & Vol 6. They are "supposed" to street on 4/24 (we'll see - LOL) and are currently up for orders at DDD.

Thanks again -!

Doc Moonlight
03-02-07, 09:53 AM
HI Mark,

Could EAST SIDE STORY be added to the Kino sale?

MarkHarrill
03-02-07, 11:54 AM
HI Mark,

Could EAST SIDE STORY be added to the Kino sale?

It is already part of the sale.

MarkHarrill
03-02-07, 12:05 PM
Hi Mark,

Could you please looking into adding the new Third Man and Army of Shadows to the Criterion sale?

Thanks.

Third Man is here:

http://www.dvdplanet.com/details.cfm?info=HVD001963

Army of Shadows is already on the site:

http://www.dvdplanet.com/details.cfm?info=HVD001961

domino harvey
03-02-07, 12:12 PM
Third Man is coming up as $26.97 instead of $23.97

MarkHarrill
03-02-07, 12:13 PM
Third Man is coming up as $26.97 instead of $23.97

The sale is not for preordered items. Only Criterion releases that are already out.

Doc Moonlight
03-02-07, 01:01 PM
It is already part of the sale.

When you do a title search EAST SIDE STORY comes up as $22.49, but when you go to the title itself it is $14.98. I didn't click on the link until I read your post.

Angel Pagan
03-02-07, 01:24 PM
Mark, can you add Children Of Men HD-DVD?

jewellrunner
03-02-07, 03:28 PM
The sale is not for preordered items. Only Criterion releases that are already out.
Sansho the Bailiff comes up with the sale price. It isn't released until 5/15.

EDIT: It has the sale price on the page, but when you add it to cart, it reverts back to 35% off instead. Strange.

MarkHarrill
03-02-07, 03:39 PM
Sansho the Bailiff comes up with the sale price. It isn't released until 5/15.

EDIT: It has the sale price on the page, but when you add it to cart, it reverts back to 35% off instead. Strange.

Thanks for pointing out the discrepancy. I adjusted all the preorder items to the correct 35% off price and updated the Criterion boutique as well.

MarkHarrill
03-02-07, 03:53 PM
Mark, can you add Children Of Men HD-DVD?

Should be added on Monday or Tuesday.

MarkHarrill
03-02-07, 03:53 PM
When you do a title search EAST SIDE STORY comes up as $22.49, but when you go to the title itself it is $14.98. I didn't click on the link until I read your post.

Search is updated.

NoirFan
03-02-07, 07:15 PM
Mark, do you not carry the Criterion of Charade?

OwlAtHome
03-03-07, 04:18 PM
Mark, can I send you an email direct? I'm having a problem with an order I paid for using paypal. I got an email stating that is was cancelled because my CC was declined but I paid using paypal. I called DVDPlanet CS and they were not able help but said a supervisor would call me back. I haven't heard anything since 3/01/07.

Thanks,
Samuel

MetalGator311
03-03-07, 04:32 PM
Mark,
Why can I not cancel an order that hasn't shipped? I sent a cancel request in within hours of ordering, but got an e-mail back saying I cannot cancel instock orders. Google Checkout still shows the order as in-progress, why does it have to be shipped? FWIW, I want the order canceled because I later realized I had an order big enough to use the March coupon to get 5 off 50, I just want the original $25 order cancelled.

zombeaner
03-03-07, 08:36 PM
Is it possible to change the shipping address for an order placed through Google Checkout? I placed one a couple of days ago and forgot to change the address.

The Reaper
03-03-07, 11:34 PM
Mark, can I send you an email direct? I'm having a problem with an order I paid for using paypal. I got an email stating that is was cancelled because my CC was declined but I paid using paypal. I called DVDPlanet CS and they were not able help but said a supervisor would call me back. I haven't heard anything since 3/01/07.

Thanks,
Samuel

I had the exact same thing happen to me. I'm not sure of the order number, the email confirmation doesn't have it and neither does the paypal receipt. I've also had several problems lately with other orders that I need to write them about.

domino harvey
03-04-07, 12:07 AM
Lesson One: No, you almost always can't cancel a DVDPlanet/DDD order. Even if you call, the order is always mysteriously "processing" which means they won't cancel it.
Lesson Two: Do not write emails to DVDPlanet/DDD. They go unread. Call. If you don't like what they say when they pick up, call again. I've gotten helpful, great operators, and I've gotten mean, accusatory jerks. It's a roll of the die.

OwlAtHome
03-04-07, 01:52 PM
I had the exact same thing happen to me. I'm not sure of the order number, the email confirmation doesn't have it and neither does the paypal receipt. I've also had several problems lately with other orders that I need to write them about.

FWIW My order number wasn't on the original order either but it was in the cancellation email. also if you check your paypal history and find the transaction or just go to the paypal email confirmation and there's a transaction I.D. Use this I.D. when communicating with DVDPlanet so they can check their records. What worries me somewhat is that the payment still goes to digiatleyes.net and not DVDPlanet. Good luck.

MarkHarrill
03-05-07, 09:12 AM
Mark, do you not carry the Criterion of Charade?

You can find it here:

http://www.dvdplanet.com/Details.cfm?info=HVD001692

MarkHarrill
03-05-07, 09:16 AM
Mark, can I send you an email direct? I'm having a problem with an order I paid for using paypal. I got an email stating that is was cancelled because my CC was declined but I paid using paypal. I called DVDPlanet CS and they were not able help but said a supervisor would call me back. I haven't heard anything since 3/01/07.

Thanks,
Samuel

Go ahead and shoot me an e-mail. Very sorry you are having a problem with getting a response.

MarkHarrill
03-05-07, 09:18 AM
Mark,
Why can I not cancel an order that hasn't shipped? I sent a cancel request in within hours of ordering, but got an e-mail back saying I cannot cancel instock orders. Google Checkout still shows the order as in-progress, why does it have to be shipped? FWIW, I want the order canceled because I later realized I had an order big enough to use the March coupon to get 5 off 50, I just want the original $25 order cancelled.

Actually it is very difficult to retrieve an order after it has printed and is in the warehouse. Orders are pulled hourly and printed. Once they print they land in the warehouse with thousands of orders. It would literally be like finding a needle in a haystack. The google status is updated daily and does not necessarily reflect exactly where it is in our building.

MarkHarrill
03-05-07, 09:19 AM
Is it possible to change the shipping address for an order placed through Google Checkout? I placed one a couple of days ago and forgot to change the address.

It is too late to change the address unfortunately.

ernestrp
03-05-07, 03:33 PM
Is it normal at Dvdplanet to have a pre-ordered title listed twice:

Open Orders
Qty Description Order Date Order No. Status
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07

I had two other titles in this order that have shipped and thought maybe it would be corrected when the other two titles shipped. I know when I placed the order it was only 1 Brute Force was showing on the screen and the price for the three titles was correct.

-popcorn-

BrunnenMatt
03-05-07, 05:06 PM
Hey Mark,

I want to buy "Jungle Girl" and the picture displayed on your site is the older DVD cover (discontinued DVD) and wanted to know if you had the new 'Digitally Remastered' edition. I sent an email to orders@dvdplanet.com and not heard back from anybody at Customer Service.

I remembered sending the same email about a year ago and got no response, the title is in stock and just remembered recently about this DVD.

The front cover has a black & white box in the bottom left corner displaying an image, the DVD you displayed has an "African Tribe Around A Statue" and the one I want has a "Girl Riding An Elephant" and 'Digitally Remastered' at the top of the cover.

Thank you for the service and help over the years,

...BMatt

Peep
03-05-07, 05:30 PM
Will the Blu-Ray release of "Departed" ever be in stock? :)

Will you be carrying the Blu-Ray release of "District 13"? Or (eventually) "Tears Of the Black Tiger"?

elektrohog
03-07-07, 05:59 AM
mark harrill-
i have placed literally hundreds of orders thru digieyes and dvdplanet over the years...
i've noticed with several orders in the past few months that while titles are listed IN STOCK all the way thru the checkout process on several pages of checkout clicks, the information provided thru-out checkout is incorrect and i am ordering OUT OF STOCK items NOT listed as OUT OF STOCK. this started happening to my orders back in november during the last DDD/DVDplanet 20% off sale (it never happened to me prior to nov2006 with such frequency) and continues to happen, again with an order i just placed yesterday. these are not pre-order titles either.
looking at your site this morning- the title that is back-ordered for me is still listed IN STOCK on your site.
i doubt this is a fluke considering it has happened with my last 3 or 4 orders.
has there been a policy change with how you list your stock?
very disappointing considering i'd rather place orders based on factual stock info...your site always seemed accurate in the past.

Doc Moonlight
03-07-07, 09:44 AM
It [EAST SIDE STORY]is already part of the sale.

Mark,

I ordered ESS but just got an e-mail saying that it was no longer available. Can you look into it?

Bob G

Spiral Staircase
03-13-07, 03:24 PM
Are Brumese Harp and Fires on the Plain now eligible for the Criterion sale?

dvdsrule
03-15-07, 02:33 PM
When will the Blu-ray discs of Hoosiers and Stargate be added?

RevKarl
03-15-07, 05:33 PM
Are Brumese Harp and Fires on the Plain now eligible for the Criterion sale?Yes at Deep Discount; No at DVD Planet (as of 3/15, that is.)

xxjobseyes
03-16-07, 12:25 AM
Mark, is it possible that you will eventually carry New Yorker titles? "How Tasty Was My Little Frenchman" is supposed to be coming out soon and i'd rather not have to order it from a etailer i don't use often.

Also, I had exchanged emails with a CSR about a shipment that never arrived, they asked me to confirm my address and would resend the package, but since confirming my address I have received no replies back; also my 2nd question i had asked the CSR was never addressed. This is going on almost 2 weeks since I've first tried to contact. Thanks.

Anna Karina
03-16-07, 02:27 AM
Somehow I have a feeling Mark doesn't have the time to answer three pages of questions.

flashburn
03-16-07, 05:21 AM
Just like their customer service doesn't have any time to answer emails I guess. :(

Gypo66
03-16-07, 09:53 AM
Mark, any possibility of getting the Jodorowsky Collection added soon?
How about the new Kino titles Gypsies are Found Near Heaven and The Forty First?
Thanks!

Mosskeeto
03-16-07, 03:10 PM
Somehow I have a feeling Mark doesn't have the time to answer three pages of questions.
I guess that's pretty true. He did post a response today in the Store Forum/DVDPlanet Banned thread about something related to Frequent Buyer points.

Hal2000
03-17-07, 01:35 AM
How long is the Criterion sale going to last? I would like to spend even more than the $300+ that I have already, but I need to wait for another paycheck!

leeta
03-18-07, 10:38 AM
Why isn't Farscape Season 2 Collection 2 (Starburst) listed on your site?

You have all the rest... there are a couple that out of stock but the one above isn't even listed...

ernestrp
03-19-07, 05:41 PM
Is it normal at Dvdplanet to have a pre-ordered title listed twice:

Open Orders
Qty Description Order Date Order No. Status
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07

I had two other titles in this order that have shipped and thought maybe it would be corrected when the other two titles shipped. I know when I placed the order it was only 1 Brute Force was showing on the screen and the price for the three titles was correct.


:hairpull:

flashburn
03-19-07, 08:06 PM
Hey Mark,

Any chance of another Double Points day? I don't think we have had one of those in a long time.

MarkHarrill
03-20-07, 02:52 PM
Is it normal at Dvdplanet to have a pre-ordered title listed twice:

Open Orders
Qty Description Order Date Order No. Status
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07
1 Brute Force (1947) Criterion Collection 03/01/07 ******* Releases 04/17/07

I had two other titles in this order that have shipped and thought maybe it would be corrected when the other two titles shipped. I know when I placed the order it was only 1 Brute Force was showing on the screen and the price for the three titles was correct.

-popcorn-

I would call customer service and ask them to check your order. Have them cancel the dupe if in multiple times. That is not normal.

MarkHarrill
03-20-07, 02:54 PM
Hey Mark,

I want to buy "Jungle Girl" and the picture displayed on your site is the older DVD cover (discontinued DVD) and wanted to know if you had the new 'Digitally Remastered' edition. I sent an email to orders@dvdplanet.com and not heard back from anybody at Customer Service.

I remembered sending the same email about a year ago and got no response, the title is in stock and just remembered recently about this DVD.

The front cover has a black & white box in the bottom left corner displaying an image, the DVD you displayed has an "African Tribe Around A Statue" and the one I want has a "Girl Riding An Elephant" and 'Digitally Remastered' at the top of the cover.

Thank you for the service and help over the years,

...BMatt


It does not appear we carry it. Who released it?

MarkHarrill
03-20-07, 02:55 PM
Will the Blu-Ray release of "Departed" ever be in stock? :)

Will you be carrying the Blu-Ray release of "District 13"? Or (eventually) "Tears Of the Black Tiger"?


Departed Blu Ray is in stock. I am checking into having those other titles added.

MarkHarrill
03-20-07, 02:57 PM
mark harrill-
i have placed literally hundreds of orders thru digieyes and dvdplanet over the years...
i've noticed with several orders in the past few months that while titles are listed IN STOCK all the way thru the checkout process on several pages of checkout clicks, the information provided thru-out checkout is incorrect and i am ordering OUT OF STOCK items NOT listed as OUT OF STOCK. this started happening to my orders back in november during the last DDD/DVDplanet 20% off sale (it never happened to me prior to nov2006 with such frequency) and continues to happen, again with an order i just placed yesterday. these are not pre-order titles either.
looking at your site this morning- the title that is back-ordered for me is still listed IN STOCK on your site.
i doubt this is a fluke considering it has happened with my last 3 or 4 orders.
has there been a policy change with how you list your stock?
very disappointing considering i'd rather place orders based on factual stock info...your site always seemed accurate in the past.

Inventory is not real time and updated several times a day. When you posted this I went back and did some checking and discovered the program was not posting the correct files. The problem has now been solved. Very sorry for the erroneous info on the site.

MarkHarrill
03-20-07, 02:58 PM
Mark,

I ordered ESS but just got an e-mail saying that it was no longer available. Can you look into it?

Bob G

We have been told it is no longer available and that is why you received the message.

MarkHarrill
03-20-07, 02:59 PM
Are Brumese Harp and Fires on the Plain now eligible for the Criterion sale?

I will not be adding these to the sale unfortunately.

MarkHarrill
03-20-07, 03:00 PM
Mark, is it possible that you will eventually carry New Yorker titles? "How Tasty Was My Little Frenchman" is supposed to be coming out soon and i'd rather not have to order it from a etailer i don't use often.

Also, I had exchanged emails with a CSR about a shipment that never arrived, they asked me to confirm my address and would resend the package, but since confirming my address I have received no replies back; also my 2nd question i had asked the CSR was never addressed. This is going on almost 2 weeks since I've first tried to contact. Thanks.

We do not sell titles from New Yorker. I do not expect we will be adding them back as a vendor.

I would call CS if you are not receiving an e-mail response. Sorry to hear there has been a delay in resolving your problem.

MarkHarrill
03-20-07, 03:01 PM
Somehow I have a feeling Mark doesn't have the time to answer three pages of questions.

Actually all questions had been answered except for the ones on this page...

MarkHarrill
03-20-07, 03:03 PM
Just like their customer service doesn't have any time to answer emails I guess. :(

If you have an unanswered question please forward me the tracking receipt and I will find out why you have not been responded to. I have been told we are current in responding to customer inquiries.

Thanks,

Mark

MarkHarrill
03-20-07, 03:08 PM
Mark, any possibility of getting the Jodorowsky Collection added soon?
How about the new Kino titles Gypsies are Found Near Heaven and The Forty First?
Thanks!

Films Of Alejandro Jodorwsky
http://www.dvdplanet.com/Details.cfm?info=ABD076002

Checking into the Kino titles. Should be in next weeks update.

MarkHarrill
03-20-07, 03:13 PM
When will the Blu-ray discs of Hoosiers and Stargate be added?

I have requested these be added to the system.

MarkHarrill
03-20-07, 03:13 PM
How long is the Criterion sale going to last? I would like to spend even more than the $300+ that I have already, but I need to wait for another paycheck!

It will be over at the end of the month.

MarkHarrill
03-20-07, 03:16 PM
Why isn't Farscape Season 2 Collection 2 (Starburst) listed on your site?

You have all the rest... there are a couple that out of stock but the one above isn't even listed...

I have requested this be reactivated.

MarkHarrill
03-20-07, 03:18 PM
Hey Mark,

Any chance of another Double Points day? I don't think we have had one of those in a long time.

I am tweaking the program and will likely do one when I settle on the minor changes I want to make.

flashburn
03-20-07, 04:44 PM
I am tweaking the program and will likely do one when I settle on the minor changes I want to make.
Awesome, great news.


BTW, Customer Service did finally get back to me, it just took a bit longer than the 2 days the automated message says it should take.

NoirFan
03-20-07, 04:45 PM
Hey Mark, any plans to mirror DDD's MGM sale?

TheDeathDealer
03-20-07, 06:40 PM
Hey Mark.

I get this error when I try to checkout by clicking GOOGLE CHECKOUT with the Herzog/Kinski Set:

Oops!
dvdplanet.com has sent Google a shopping cart with errors in it. We'll contact them to ask that they fix this problem. As this could be a temporary issue, you can go back in your browser to try checking out again.

BrunnenMatt
03-21-07, 02:33 AM
It does not appear we carry it. Who released it?
Jungle Girl http://www.dvdplanet.com/details.cfm?info=VCI8265DVD Studio: VCI Home Video (Video Communications, Inc.)

Hey Mark,

I want to buy "Jungle Girl" and the picture displayed on your site is the older DVD cover (discontinued DVD) and wanted to know if you had the new 'Digitally Remastered' edition. I sent an email to orders@dvdplanet.com and not heard back from anybody at Customer Service.

I remembered sending the same email about a year ago and got no response, the title is in stock and just remembered recently about this DVD.

The front cover has a black & white box in the bottom left corner displaying an image, the DVD you displayed has an "African Tribe Around A Statue" and the one I want has a "Girl Riding An Elephant" and 'Digitally Remastered' at the top of the cover.

Thank you for the service and help over the years,

...BMatt

MarkHarrill
03-21-07, 07:57 AM
Hey Mark, any plans to mirror DDD's MGM sale?

http://www.dvdplanet.com/mgm032007sale.cfm

elektrohog
03-21-07, 09:48 AM
mark, thanks so much for ALL the great answers!!!
i really appreciate the info about my question too.
as far as the MGM sale, many of us are wondering why only those particular MGM titles? there are so many others at the same list price that aren't being offered (ie PORTRAIT OF JENNIE and I'LL BE SEEING YOU to name two i know were in my cart)...
thanks again, great customer service!

Sweet Baby James
03-21-07, 10:16 AM
Howdy Mark,

First off, thanks for taking the time to respond to so many questions. Now for my question, when will the Funimation sale end? I know that it's supposed to end on March 23 at Deep Discount. I just want to make sure that DVD Planet has the same expiration date.

yogi
03-21-07, 12:33 PM
Mark,

The sale price for Naked City (Criterion Collection) is still $25.97.
Since the street date was 3/20, I believe it should be updated as $23.97,
at least during the current Criterion Sale. Is that correct?

Thanks.

speedyray
03-21-07, 01:06 PM
I was just wondering if, when, you might start trading and selling used HD-DVD and BD discs. I know that with this new stuff that is a tricky choice to make, but I have hundreds of DVDs I purchased from you used and I just wondered if I would be able to make the transition to buying and selling used HD stuff through the site. Right now I am trading mostly DVD for HD stuff and the occasional obscure title.

Spiral Staircase
03-21-07, 01:13 PM
Mark,

The sale price for Naked City (Criterion Collection) is still $25.97.
Since the street date was 3/20, I believe it should be updated as $23.97,
at least during the current Criterion Sale. Is that correct?

Thanks.


Naked City will probably not be included. I asked about last week's new Criterion releases (Burmese Harp and Fires on the Plain) and he replied, "I will not be adding these to the sale unfortunately."

JackProton
03-21-07, 03:43 PM
I can't seem to find listings for some upcoming anime releases:

Black Lagoon Vol. #1 Geneon Entertainment (USA), Inc. DVD 100 29.98 04-10-2007
Kuaru: Phantom Memory Vol. #1 ADV Films DVD 29.98 04-10-2007
Le Chevalier d'Eon Vol. #2 ADV DVD 100 29.98/39.98 04-17-2007

bertobarto
04-01-07, 08:51 PM
Any chance of getting a Viz DVD sale at DE Mark? I know DDD is having one. The sites may not always have the same sales, but it'd sure get another order out of me.

dotstarss
04-02-07, 07:03 AM
Im from the UK, are DVD Planet customs safe and are there any vouchers for this month?

Looking at ordering me a few criterions :)

Mark Z
04-02-07, 03:08 PM
Mark,
I can't find a listing for the new Sergio Leone Antholgy. Will you be adding this soon?

Thanks,
Mark

btlives
04-02-07, 09:15 PM
Are there any April coupons?

jericho88
04-03-07, 09:14 AM
Is DVDPlanet matching DeepDiscount's 6.98 Paramount sale?

animatedude
04-03-07, 06:47 PM
is DVDplanet matching DeepDiscount's latest universal sale?

toldawg128
04-03-07, 10:48 PM
Can you use store credit when buying through google checkout?

bertobarto
04-03-07, 11:23 PM
Can you use store credit when buying through google checkout?

That's gotta be a no. Google Checkout itself is a payment method. They're footing part of the bill with those coupons so that people use them as their means of payment.