netopian

I got my DVD orders with a missing DVD. I sent an email to CS more than a week ago. According to DDD, because of the holiday season, it'll take awhile before they respond (maximum in 72 hrs). Anyway, it's my first time to order from them and I do hope they send me that missing DVD.

pilot

Personally, every time I've ever emailed DDD, I've got a response within two to three days..A lot of forum members say they never get responses, etc ..if you're able to, call them ...you'll get alot better results, quicker (usually..)

BenboC

You should just give them a call at 1-800-264-5076 . They'll send you a replacement no questions asked. Before you do that though, check your invoice slip. They might have shipped out the DVD in a seperate package.

ResIpsa

I sent an email in to DDD over two weeks ago...got an automated response within minutes...still waiting for a meaningful responses.

mbs

I often wonder if they even read their e-mail. Definately call them.

shacmasta

Before the holiday season. Never a problem.

Just a few days ago. Still waiting.

Ya gotta call them during this time of year or wait patiently.

brainee

In the past, my e-mails to them were always quickly answered. This time, it went almost a week without a response and I had to call on the phone. Give it 3 days, then call. It's silly to just wait and wait for an e-mail response without trying to call. Though, if you read these forums, you'll know the phone-line cs has its own problems.

warswift

they never send you back a email. I called after they shipped my stuff.
now i gotta return them.

do they give you full refund?

reverie

Sometimes I hear back from them, sometimes I don't. No rhyme or reason..

thundergod

I think with their recent 2 for 1 sale with boxsets, I would imagine emails will take longer than usual to reply. MY other emails lately took 1 week to get a reply.


Usuallys its 1-2 days.

But with a sale like the 2 for 1, you can imagine how busy they be fulfilling orders

PSA

I've got problems with them at the moment and i did send them an e-mail when the problem first popped up, and that was over a month ago and still no responce. I did call them but i live in England so get charged international rate and all that which i'd rather not do. Still yet remedy the problem although they think they reshipped the DVD's i'm yet to get them...