(DEAD) While browsing Overstock, i found this, not sure it's a misprice or something

[Ocelot]

http://www.overstock.com/?page=proframe&prod_id=1715303

Can a complete set really be that cheap?

[Lemdog]

Nope
DVD Planet 62.97
DDD 53.99
Digital eyes 56.95

I'll be ordering 2 at that price 1 for me and one as a gift.

[Dutin]

I'm in! Nice Find!

[Al Padrino]

Heard lots of great stuff, so I'm definitely in.

[twinstar]

well, it says the regular price is $9.98 so it's probably a misprice. and since overstock has horrible customer service, sorry to say it, but it's highly unlikely that they will honor the price when they catch the mistake. overstock.com won't even have this available until nov. 22nd, so they have lots of time to find this error, especially once everyone jumps on the bandwagon. it's says they will charge your credit card once you place the order and speaking from experience, if you will end up needing a refund, it can be a frusturating challenge.

but it's only a $9 risk...if you're lucky and you can get them to honor the price, it will indeed be a great bargain!

[Al Padrino]

I was just going to ask about their track record. Never ordered from Overstock, but at that price, I had to jump on it.

[js097]

Yes, I have a horrible experience with them regarding a refund. So I am wary of the whole deal.

[Eric D.]

Gave it a shot. Thanks!

[Autotelik]

Ordered 1 for a gift. If they honor it, great. If not, no worries. Don't really care. Just as long as they don't charge me for something more than the misprice (yeah, definitely a misprice).

[justbarelymovin]

Thanks, gave it a shot.

[zekeburger1979]

I just ordered one. Worst case scenario, they won't honor it and try to have me buy it at regular price. I've never seen it, so if I don't like it, I'll probably just flip it at Blockbuster or sell/trade it online.

[theguyoverthere]

As long as the either 1) honor the order or 2) cancel it, it's OK by me. Just as long as they don't try to charge the "regular price" after the fact...

[bis22]

I ordered one, too. Hope it goes through!

[HE Pennypacker]

Nice find, I attempted it.

[nezumi]

So tempted to place an order, but I don't like the fact that they charge your card as soon as your order is placed. Yeah, it's only like US$8. Still, I get a funny feeling about this deal. Good luck to those ordering. I'll be keeping an eye on this thread to see what happens.

[dollfins1]

they did send us charles dickens (for free) and tomorrow people for advertised price. count me in. worst case scenerio they cancel.

[Eric D.]

They also honored the Mars Daybreak vol. 1 Limited Edition misprice.

[xNightfallx]

Well I did my order through PayPal, as I think they will be easier to deal with than my CC company, if this all falls apart.

[D.Pham00]

phammy ordered it. hopefully, it'll go thru.

[FARRELLCITYKING]

If this goes thru, this will definitely be 1 of the biggest pricemistakes i've ever seen on a DVD.....
someones liable to get fired off of this mistake

[SkullOrchard]

I'm in for a couple of sets, and I used my $10.00 coupon. Overstock has never canceled a pre-order price mistake for me...hopefully they'll honor this one as well.

[bedhead_75]

This is a great find! Thanks for the head up Ocelot.

[JuryDuty]

Thanks! I got my Tomorrow People order from them, which was a similar misprice, so lets hope this goes through too!

[Darknite39]

Thanks! I ordered one for a friend.

[jkzahn]

Horrible customer service. Not worth the try for me.

[fryinpan1]

Thanks, worth a shot. I ordered two sets for $16.06 and paid via paypal.

[MrPink]

Gave it a shot. I remember get the complete Tenchi Muyo for 9.95 from them.

[marty888]

I've never had a problem with Overstock, and they have honored several misprices in the past.

Thanks to the OP for this find - I'm in!

[sanjoelo]

Well I did my order through PayPal, as I think they will be easier to deal with than my CC company, if this all falls apart.

Good luck with that.


Thanks, Ocelot. Smokin' deal if it pans out.

[yellowjacket621]

It's worth a shot, it seems like a lot of you have gotten mis-prices from them. I'm in.

[kenbenobi]

This will never go through, but I'll give it a shot... They did come through on Tomorrow People for me, and I never thought they would...

[The Bus]

I've bought from Overstock before, I never had a problem.

Also, if anyone wants to sell any of these sets for a quick profit, it's a very very popular series. For $9 it's definitely worth to hold on to and check it out.

[achau9598]

put one in for myself, thanks OP for the potential smokin deal !

[slowcloud]

Screw this, as another posted here, customer service is quite weak. I'm not going through the hassle.

[ChrisP]

Thanks Ocelot! I'm jumping in with fingers crossed...

[Nabalab]

Yeah, why not - thanks OP!

[theMadness]

Thanks OP. In for one.

[cgray]

i got in too. is the show any good, or should i gift the set? what kind of a show is it? comparable shows? thanks for the find!

[Dutin]

They also honored the $9.64 Joan of Arcadia set back in the day, so I think the chances are better thasn average of receiving the misprice.

[excom101]

I gave it a shot. Though I can't believe some folk are actually saying they feel MORE comfortable using PayPal...!

I would take my chances with my debit card before I'd rely on PayPal to come thru on customer service!

Agreed! (http://www.paypalsucks.com)

For what it's worth, I also got in on this deal, assuming it ships.

[Sweet Baby James]

i got in too. is the show any good, or should i gift the set? what kind of a show is it? comparable shows? thanks for the find!
A comparable show would be Rahxephon(hopefully you're familiar with this show). I feel that it's a great series, but some find the lead characters to be annoying and whiny. There is also a general feeling that the show has a weak wrapup, but there are alternate endings to the show that you can pick up(End of Evangelion).


EDIT: The deal has now been posted at FW. Here's hoping that nobody orders 500 sets.:fc:

[dsa_shea]

I placed an order as well. Thanks OP!!!

[nixmikspop]

Gave it a shot. Thanks Ocelot.

[fidodido]

Odd...I added it to my cart and before I even signed in, the price showed up as $6.63 with a coupon worth $6.63, so it only charged me shipping of $1.40. But I had $5 in credit for signing up for Overstock Auctions, so in the end, it was completely free.

[JackBurton]

I'm in for one... but I see that this is on both FW and slickdeals now so....

[Jake77444]

i grabbed one we'll see what happens.

[TimeandTide]

Just grabbed two (one as a Christmas gift). Doubt this will happen, but worth a shot. Thanks, OP!

[guessed]

Thanks OP. Definitely worth a shot. In my experience they honor most pricing mistakes (sometimes even after they cancel the order, as with the Dickens set mentioned above). Don't go crazy and order 50 copies, though. I think they cancelled a PSP order on me, but I don't remember the details, and I'm obviously not too concerned (I may have cancelled it myself thinking it would never come through, I really don't remember). The only CS problem I ever had with them was with a mis-represented Hand Maid May box (I did an online chat with customer service before ordering to confirm that it was the complete set, and not just v1 with box. I asked if they were sure. I saved a log of the chat to use in case it was just v1+box. I guess I must have been fairly certain that it wasn't the full set, or I probably wouldn't have logged it. I ordered it anyway. It was just v1 with box. At the time, ADV was offering the complete set for just a few dollars more than what I paid for v1 + box. I contacted Overstock, asked for a return (or exchange, but they wouldn't bite on that), they told me they would send an RMA, which I never received. I didn't really pursue it, so I can't really complain much. I hate it when I see people post things like "Those @%$%#$ sent me the wrong item! I am never dealing with them again!!!". Mistakes happen, you have to give them a chance to make it right, and if you don't follow-up, you share in the blame. In other words, don't take this as a major gripe with Overstock, overall I am very pleased with them, and I will continue to order from them (when they have the best price, that is ;) ). Wow, a parenthetical paragraph, pretty impressive. BTW, I am sure I don't need to state this, but since I mentioned contacting customer service in my parenthetical dissertation, I will mention that it would be a very bad idea to try the same in this instance. It is very clear from the description that this is the complete 7 volume set, and therefore, if they send something else (which I do not expect they will), the original description will be your record of the misrepresentation. Contacting CS before this deal dies of natural causes will only inspire the ire of fellow DVDTalkers (and probably some fatwalletters and ebay-whores, but it still isn't worth the risk).

[dtcarson]

I got Tomorrow People, so gave this one a shot.
If the price goes up, do they charge the higher price? If so, isn't that, like, illegal?

[garolo]

I have always had good luck with orders from overstock not to mention the mere thought of Sabine Ehrenfeld makes me drool. I gave it a shot if for no other reason than to see her holding that big O. :)

[Geist]

Excellent catch, thanks!

I was planning on getting the individual disks during the DDD sale, but even with 20% off and free shipping I was expecting to pay $112 for them.

The other odd thing about this, though, is that as far as I have been able to determine, a complete box set of the Platinum Editions have not even been announced. I was hoping one would be so I could save some money on them, but searching around different DVD vendor and Anime sites yielded no information. I thought I would have to order the version of Disk 1 that came with the full box and the other six seperately.

For $9 it's definitely worth taking a chance. Great coincidence for me. ;)

[justbarelymovin]

I really hope FW doesn't ruin this for us because I think we really have a shot of it going through. My experiences with Overstock have all been pleasant, so here's to hoping history repeats itself!

[Myster X]

Don't count on it. :lol: Someone there probably ordered 50 or 100 copies already.

[justbarelymovin]

Don't count on it. :lol: Someone there probably ordered 50 or 100 copies already.

I wouldn't doubt it. Oh well, I still think it was worth a shot if it doesn't end up going through.

This is one of my favorite series (so, yes, I would recommend it). It's a bit out there, and it is anime (for those who don't really consider themselves fan of the approach), but it is widely acclaimed, and at this price--a total steal.

[stonecountry]

Hate to chance it....but did anyway.........I do caution all potential takers on this deal that if you're doing it just to resale on ebay, don't do it immediately. In the past when people bought stuff like Tomorrow People for cheap all at once and tried to sell on ebay they flooded the market and depreciated the selling price in one fell swoop. Many people lost money.

[phatboy]

well, it says the regular price is $9.98 so it's probably a misprice. and since overstock has horrible customer service, sorry to say....
!


well I have to say I actuallly had a good expierience with them....when I ordered the calvin and hobbes....I ended getting it for $71.00...so saved myself an extra 6 bucks....

[tonka65]

I really hope FW doesn't ruin this for us because I think we really have a shot of it going through. My experiences with Overstock have all been pleasant, so here's to hoping history repeats itself!


anything that hits that site is a gooner.Not sure why people there are so stupid and post errors there.

[RonMexico]

I bet the Ebay fiends will abuse the hell out of this

[Timsterino]

anything that hits that site is a gooner.Not sure why people there are so stupid and post errors there.

I completely agree. I think we can kiss this one goodbye and look for a cancellation e-mail. :-(

[Sweet Baby James]

The other odd thing about this, though, is that as far as I have been able to determine, a complete box set of the Platinum Editions have not even been announced. I was hoping one would be so I could save some money on them, but searching around different DVD vendor and Anime sites yielded no information. I thought I would have to order the version of Disk 1 that came with the full box and the other six seperately.

For $9 it's definitely worth taking a chance. Great coincidence for me. ;)
You need to search different sites.:) ADV did announce the Complete Evangelion Platinum set(thinpaked) for November 22 with a list price of $89.98.

http://www.animeondvd.com/reviews2/disc_reviews/4643.php

[blindrocket]

I ordered just in case, hopefully it goes through. Probably not though.
If it does become a hassle I'd rather them just cancel it instead of raising the price and charging my CC or shipping the wrong item (like a single DVD).

[eau]

I just ordered one for free since I got some credit from the overstock auctions sign-up offer to burn anyway.

[illini420]

I completely agree. I think we can kiss this one goodbye and look for a cancellation e-mail. :-(


But this happened with the Charles Dickens 6 DVD set this summer that they had up for $11. The orders were cancelled but most of us still received the DVDs anyways, at absolutely no charge. So, I hope they cancel the orders, as long as they ship them anyways.

[New Rambler]

They charged me for the Dickens set when I ordered, but I got no credit after they cancelled. I was fighting them for a month about that when the Dickens set showed up. So I did pay for mine!

When I was fighting them, I could not find a CSR who could follow my logic (I ordered, you cancelled it, give me my money back) - it was unbelievable.

[D.Pham00]

When I was fighting them, I could not find a CSR who could follow my logic (I ordered, you cancelled it, give me my money back) - it was unbelievable.


phammy finds that absurd. but why didn't you just call the CC and refute the charges?

[dtcarson]

The other odd thing about this, though, is that as far as I have been able to determine, a complete box set of the Platinum Editions have not even been announced.

Here it is from The Right Stuf.

http://www.rightstuf.com/1-800-338-6827/catalogmgr/ww8kzviLPu=2IxsjxS/browse/item/67745/4/0/0
http://www.rightstuf.com/items/2005-09/29/large/dngebx2b.jpg

"Evangelion, Neon Genesis Platinum Complete Collection (Thinpak)"
Date Available - Nov 22 2005
"Contains all 26 episodes plus four Directors' Cut episodes presented in both English 5.1 and Japanese 5.1"

Retail Price: $89.98
Your Price: $67.49

Don't count on it. :lol: Someone there [FW] probably ordered 50 or 100 copies already.

and yes, I agree. I don't know why most FWers are a bunch of greedy cheap sonsabitches, and not in a good way. Order 1, sure. Order 2, ok. Order 3, I could even see. Any more than that and you're a willfully deal-abusing greedy a-hole, imho.

[Eric D.]

Order 1, sure. Order 2, ok. Order 3, I could even see. Any more than that and you're a willfully deal-abusing greedy a-hole, imho.

I completely agree with you. I hate it when people ruin it by ordering 50 copies. Oh, and thanks for posting the art. Looks great :thumbsup:

[superdeluxe]

http://www.overstock.com/?page=proframe&prod_id=1715303

Can a complete set really be that cheap?

No, but they also say they charge your credit card as soon as you submit your order.

[superdeluxe]

If this goes thru, this will definitely be 1 of the biggest pricemistakes i've ever seen on a DVD.....
someones liable to get fired off of this mistake

Heh. You dont remember the suncoast fiasco do you? People had fun with that one..

[superdeluxe]

and yes, I agree. I don't know why most FWers are a bunch of greedy cheap sonsabitches, and not in a good way. Order 1, sure. Order 2, ok. Order 3, I could even see. Any more than that and you're a willfully deal-abusing greedy a-hole, imho.

Got some of those at dvdtalk too.

Heheh I remember when someone bought a crap load of those NFL superbowl dvds..then got pissed when people we're flooding the market..and 'ruining' it for him because he wasnt going to make a profit or something.

[Al Padrino]

Okay, I'll be the one to ask it: what's FW?

[achau9598]

fatwallet ... a website for deals

[Brent L]

fatwallet ... a death bed for deals

Fixed.

[superdeluxe]

do caution all potential takers on this deal that if you're doing it just to resale on ebay, don't do it immediately. In the past when people bought stuff like Tomorrow People for cheap all at once and tried to sell on ebay they flooded the market and depreciated the selling price in one fell swoop. Many people lost money.


http://img.photobucket.com/albums/v83/yearsago/crying.gif

Well isnt that a crying shame.

[FM]

I'm in. Don't know anything about it, but for that price I'll give it a shot.

[ruk]

well, i ordered one, i printed and attached the receipt. just incase if they try to charge full price because the order confirmation you receive does not contain the price and they could try to make you buy it at full price, although i never had problems witth them before.

[New Rambler]

phammy finds that absurd. but why didn't you just call the CC and refute the charges?

Oh I did both. I was pissed at the CSR ineptitude and I just couldn't sit still waiting the 60 days that Visa told me they would need to resolve the matter, so I kept at it every week or so.

[Lemondrop]

Thanks , I ordered one earlier before it went OOS . I posted at FW letting know that it was posted here first and it was swiped .... just so some deal-glory-hounds couldn't take credit for a DVDtalk member's find .

[DrGerbil]

Shoot! The deal is dead! :(

[justbarelymovin]

Thanks , I ordered one earlier before it went OOS . I posted at FW letting know that it was posted here first and it was swiped .... just so some deal-glory-hounds couldn't take credit for a DVDtalk member's find .

Most of them could care less about that kind of stuff. Some of them even take pride in deal swiping.

[Peep]

Thanks , I ordered one earlier before it went OOS . I posted at FW letting know that it was posted here first and it was swiped .... just so some deal-glory-hounds couldn't take credit for a DVDtalk member's find .

Sigh..... who really cares who found it first.

[The Cow]

Sigh..... who really cares who found it first.
I do, because this is about the only place I look for DVD bargains.

[DrGerbil]

I think it was a rhetorical question. ;)

[Peep]

I do, because this is about the only place I look for DVD bargains.

Uh, the point being, if it's posted in both places, what's the sense arguing (or pointing out) where it came from first.

[JackBurton]

Sigh..... who really cares who found it first.
Uh, the point being, if it's posted in both places, what's the sense arguing (or pointing out) where it came from first.
Hey Lemondrop, I care. If a deal is posted on FW first, I usually know at that point not to bother with it.

Besides, if we were all so apathetic about these type things, we wouldn't be able to raise our post counts by belittling other dvdtalkers... ;)

[AllHallowsEve]

The deal being dead is probably a good thing. They might actually honor those who got in on time. It lasted less than 12 hours or so, so you may get lucky.

[Peep]

Hey Lemondrop, I care. If a deal is posted on FW first, I usually know at that point not to bother with it.

Besides, if we were all so apathetic about these type things, we wouldn't be able to raise our post counts by belittling other dvdtalkers... ;)

Why would you ignore a deal based on the source of the deal?

Oh, I get it, you're one of those post counters. Dumb things matter to you.

:)

[JackBurton]

Why would you ignore a deal based on the source of the deal?

Oh, I get it, you're one of those post counters. Dumb things matter to you.

:)

Yeah, I might be more inclined to "ignore" or pass up a deal if I knew it had already made it's rounds on a huge and notoriously irresponsible deal community like FW. Then again, I might not.

I was being facetious about the posts, thats what the ;) means... get it?

[eau]

The item is not even listed at the big O now. They must have taken it down given the thousands of orders coming in the past 12 hours or so.

I'm glad that I checked the forum this morning and ordered one.

For those who doesn't know what this show is. It is a pretty damn good anime series that gets your brain a lot of workout. A good place to start getting info about the show is here (http://www.animenewsnetwork.com/encyclopedia/anime.php?id=49). Btw, there is a live-action version of this show involving WETA workshop in the works (or will be soon).

[illini420]

The item is not even listed at the big O now. They must have taken it down given the thousands of orders coming in the past 12 hours or so.

I'm glad that I checked the forum this morning and ordered one.

For those who doesn't know what this show is. It is a pretty damn good anime series that gets your brain a lot of workout. A good place to start getting info about the show is here (http://www.animenewsnetwork.com/encyclopedia/anime.php?id=49). Btw, there is a live-action version of this show involving WETA workshop in the works (or will be soon).


I guess I shouldn't be too surprised, but I really can't believe people would order this w/o even knowing anything about the show. I picked up on this cause I know it's a good show and the price was too good to pass. But just because something is 75-90% off the retail price, doesn't mean I'll buy it. I guess there are many that will. Anyways, it's a pretty good blind buy if you're into this genre at all.

[superdeluxe]

I guess I shouldn't be too surprised, but I really can't believe people would order this w/o even knowing anything about the show. I picked up on this cause I know it's a good show and the price was too good to pass. But just because something is 75-90% off the retail price, doesn't mean I'll buy it. I guess there are many that will. Anyways, it's a pretty good blind buy if you're into this genre at all.


Price was so low, it was worth it taking a flyer on.

If I hate it, I can trade it in.

[toogood]

Log in and check your order status. Mine just changed to Street Fighter, Vol. 1 (FS/DVD) instead of the Evangelion set.

[Sweet Baby James]

Log in and check your order status. Mine just changed to Street Fighter, Vol. 1 (FS/DVD) instead of the Evangelion set.
:wtf: Mine says the same thing. They sure as hell better not ship that POS out to me.:mad:

[D.Pham00]

mine says street fighter too. if they send phammy the wrong one, then they can pay to have it shipped back to them. otherwise, it will be refuted off the CC.

[Bill Geiger]

:lol: That bites!

I passed because it seemed to good to be true.

Don't be surprised if that is what you get.

Enjoy your Street Fighters! rotfl

[Brent L]

Ha, that's what mine says too.

This is an interesting party!

[Bill Geiger]

Ha, that's what mine says too.

This is an interesting party!

I can't believe you bit on this... :lol: rotfl

I hope you all don't get screwed....

Those that did the best buy bucks thing...eh.

[achau9598]

Thank goodness I printed the original receipt this morning .. Can they really do that? I mean, change the product without informing you?

[Brent L]

Well, it was only like, $8.xx or so. I ordered one just to have as my personal copy since I've been thinking about getting more into anime, after buying Appleseed and really enjoying it.

I can't believe I took the chance either though, still. :lol:

I'm calling Overstock right now to see what's up with this, and I'm on hold right now. I'll let everyone know what they say.

[Wannabe]

Overstock has the absolute worst customer service. Good luck getting them to change your order or take it back as a return. I figured they pull a stunt like that.

[dtcarson]

sonofa,er,gun...
Me too.
The subtitle on the product listing still says "7 volume complete box set", so it looks like they just don't know what they're doing.
When I search for products titled 'evangelion' this item still comes up on the list.
I saved both the order receipt and the item page. Brent, definitely let us know what happens with your phone call.

[Brent L]

I'm still on the phone, and after being on hold for a long time someone finally answered. I told them what happened, how the item was even changed, and they said they can't do anything other than wait until it ships, then let me return it, and get a refund that way.

I then raised my voice in a very firm way, saying flat out no. I said what would happen is they would either cancel my order today and give me a full refund, or I would get my money back by either contacting my credit card company or through other legal means. I demanded to speak to a manager or whatever, and they put me through almost instantly.

The guy answered and before he could really say anything, I told him while I was on the phone I could forward the email that proves the item I actually ordered, and that it was indeed changed. After a few seconds, he told me he did see what I originally ordered because he saw the confirmation there also, and he saw how it was changed. He then told me he was going to transfer me to someone who could cancel the order for me, and get me my refund.

I'm now on hold waiting for that to happen.

While many expected this, I did not. I've neve had a problem with Overstock, and they've always honored their price mistakes for me.

Ugh.

[Brent L]

Ok, they finally answered. He told me that he has canceled my order, and a refund has been given, but it will take the typical 2-3 days to show up on my account. Hopefully what he told me is true, but I have no reason to think it isn't.

Good luck to all of you other guys!

[Geist]

I'm curious, but why did you even call in the first place?

Overstock has limited quantities of each item. They even tell you "Only 4 left..." etc. If FatWallet bombed them, they would not continue to sell copies for infinity. Once they sold their limit, they'd stop, even if some d00dz tried to get 30 at a time.

I think any chance of this deal actually happening would be if a lot of people had been billed for it a month previous and they only realized the scope of the mistake when it arrived to start shipping. Making them aware of it by calling them up an turning it into An Issue seems like a good way to kill the deal entirely for everyone. Since people just placed their orders the day before, it lessons the sting from a P.R. standpoint to find out it was cancelled right away, as opposed to having dozens of angry customers needing to change their Christmas shopping plans because Overstock decided to reneg on their pre-orders a month later.

For $8, why not just be patient instead of forcing the issue?

[bedhead_75]

My order status says the same thing! STREET FIGHTER??! For the love of God, couldn't it be something a little less insulting than that dreck? I know this was a price mistake that we all jumped on but how can they send us a totally different item than the one we ordered?

[Geist]

Oops, so sorry. I missed your post saying you were one of the people with the SF goof. :(

[Brent L]

I'm glad you posted that second reply Geist, because I was just about to post a reply in response to your first one. ;)

[dtcarson]

The vendor cancelling the order is one thing, and is understandable for the reasons you give.
But when a customer orders Product A, which is shown in his 'order history' as such, then that product *changes* to Product B [which is not even close to Product A], *that's* an issue.
Regardless of the price of the original Product A, if I order Product A, I expect that order to either be cancelled, or fulfilled as listed. If I order A, I don't want B, especially with no notice given. That's like ordering a hamburger from a restaurant, then the server giving you a salad, at the same price. That's *not* what I ordered, I don't want it, and i don't want to go through any 'return' hassle for *your* 'mistake/fraud attempt'.

Whoops, I *did* post a response to your first post :) Sorry.

[Sweet Baby James]

My order status says the same thing! STREET FIGHTER??! For the love of God, couldn't it be something a little less insulting than that dreck? I know this was a price mistake that we all jumped on but how can they send us a totally different item than the one we ordered?Maybe those mofos at Overstock purposely picked this series in the hopes of getting people to cancel their orders. I don't even see a listing for Street Fighter coming out on November 22 from any other etailer. Maybe if enough people cancel their orders, they'll fulfill with Evangelion. Wishful thinking, I know.:):fc:

[superdeluxe]

Damnit.

I would understand if they cancel the order

how the F are they going to *Change* the order.

[FARRELLCITYKING]

Does anybody know the Phone Number to Overstock.com
for some reason, i can't seem to find it on their web-site...

[Brent L]

Phone Number: 1-800-THE-BIG-O (843-2446)

Check the link from the original post now:

http://www.overstock.com/?page=proframe&prod_id=1715303

[FARRELLCITYKING]

Phone Number: 1-800-THE-BIG-O (843-2446)

Thank You!

[FARRELLCITYKING]

Got Damn! These lil' bastards are being sneaky. For some reason, when i call them, i get a busy signal after choosing an option from their list of reasons for calling them.

[Geist]

Yeah, sorry. Brain Fart.

As far as changing the order, it was still worth the $8. If they do ship me Street Fighter instead, worst-case scenario I call up my credit card company/bank and they will refund my money. It is against the law to charge you for an item you did not order, and if you have the confirmation email that's more than enough proof.

Best case, the collective outrage of baited-and-switched customers complaining and/or filing statements with the BBB causes them to make good on it. Cancelling it outright and issuing refunds would be one thing, but billing you for something you had no interest in is another.

[FARRELLCITYKING]

Ok. I finally got thru to an operator, who i must admit was very nice, that after hearing my plea and reviewing what happend went ahead and cancelled my order...

Mannnn, this is without a doubt, seriously screwed up tho. I thought i was going to come away with a serious bargain and came away with nothing more than BUPKISS :(

[Badlands]

This seems to be a mix-up with the UPC number (702727132322). When I googled that number (which I got from DDD's listing of Evangelion), it led me to a lot of sites listing Streetfighter, most of them listing it at $55+.

This one even lists Streetfighter, but pictures Evangelion: http://www.dvds-usa.com/702727132322.htm

As much as I don't trust Overstock, I don't think this was an intentional switch.

[dtcarson]

If so, that's still really weird--is "Street Fighter Volume 1" worth 65+ bucks?

Barnes and Noble lists that UPC as Evangelion. http://video.barnesandnoble.com/search/product.asp?r=1&ean=702727132322

When I put that UPC into the UPC Database http://www.upcdatabase.com/ it comes up as an unknown ADVision release--but I see that ADV has released some SF stuff as well.

When putting that UPC into Half.com's site, I get this:
Neon Genesis Evangelion - Platinum: Complete Collection (DVD, Jan 2005)
Format: DVD, Rating: Not Rated, Color: Color, UPC: 702727132322, Duration: 750 min., Recording Mode: (unknown), Release Month and Year: Jan 2005, Extra Info: 7-Volume Complete Box Set

This is definitely very wacky/sneaky.

Here's some more details I got when googling the UPC 702727132322
http://fma.warcry.com/scripts/news/view_news.phtml?site=76&id=49311
which is definitely NGE not SF.

[Jake77444]

Now were going to need a canceling order horror story thread.

[TimeandTide]

I ordered two but will patiently await my fate. Will return them if they're indeed SF disks. Not nearly as concerned as those that ordered in bulk must be though. Can you imagine getting a massive box in the mail stuffed with FS Street Fighter DVDs and the ensuing nightmare of having to return each?

[AllHallowsEve]

This stinks and is a pretty sneaky thing to do. That said, I think I will just let the order go through and see what happens. The $7 just isnt worth it to me to have to deal with these people. It will end up costing more after the stress and massive headache. Not to mention the hour long phone call added to that. If it is indeed Streetfighter, I can always use it for a lemonaide coaster.

[jeffrey r]

I figure I'll also let this go through and see what happens. No big deal either way. The frustrating thing for me is I can't tell you how many times Overstock has just cancelled a legitimate order of mine for items I really wanted (presumably for stock reasons), and now this time, instead of just cancelling the stupid order, they switch the product on me.

[eau]

I have no clue what the big O is trying to pull. There is no Street Fighter Vol.1 coming out on 11/22, and every Street Fighter like title from ADV has a $30 SRP anyway.

AAA Anime Distribution lists the Neon Genesis Evangelion Platinum Collection (thinpak) (http://www.aaaanime.com/dvds.asp?view=item&code=DNGEBX2) with UPC 702727132322, along with picture of the boxset.

I'm gonna let it slide since I paid for mine with credit anyway. If they try to send me something else, I'm just gonna demand a coupon or credit back.

[scarredgod]

will overstock provide a prepaid label for mailing back the wrong DVDs? otherwise i will just try to cancel now.

[cine]

I called them up at 1-800-843-2446 and after a long wait got a CSR on the phone who at first tried to talk me out of cancelling the order ("we cannot cancel the order because it's already in process") but later (after some consultation with her supervisor) submitted an "order-release request" to their warehouse.

[superdeluxe]

Yeah..I was searching for Street fighter vol 1.

I cant find that anywhere.

Hrmm I wonder what I am going to get sent.

[Eric D.]

It's only $8. So I'll just wait and see what happens.

[dtcarson]

I called them up at 1-800-843-2446 and after a long wait got a CSR on the phone who at first tried to talk me out of cancelling the order ("we cannot cancel the order because it's already in process") but later (after some consultation with her supervisor) submitted an "order-release request" to their warehouse.

Yeah, they had to be quick to catch the forklift guy so he doesn't ship you product THAT DOESN'T EXIST YET.
Wow..I've only ordered a couple times from Overstock [Tomorrow People price mistake, and a comforter set], and have not had any problems, but I'm going to be very wary of them in future, not just due to people's various problem stories [and I know negative stories are easier told than positive stories], but just the half-assed, random, PITA way they seem to run their business.

[Lemdog]

I'm going to wait and see what happens. If they try to pull anything I will not be happy camper. The good thing about this state is the Attorney General Darrell McGraw has nothing to do, and thus takes up issues like this.

[Brent L]

Well, at least they still have the "Overstock.com girl". :drool: :drool: :drool:

[eau]

It's only $8. So I'll just wait and see what happens.
I agree. It's only $8. If they ship you the real boxset, then you got yourself a great bargain. If they ship you something else, you can return it and they ought to refund shipping cost since it's an incorrect product according to their standard return policy but you have to pay to ship it back, I think. At most, you are out a couple of bucks.

In any case, KEEP your order confirmation email, which lists the correct product that you ordered.

[lemieux66c]

I'll probably wait and see what happens too.

[Lemondrop]

I agree. It's only $8. If they ship you the real boxset, then you got yourself a great bargain. If they ship you something else, you can return it and they ought to refund shipping cost since it's an incorrect product according to their standard return policy but you have to pay to ship it back, I think. At most, you are out a couple of bucks.

In any case, KEEP your order confirmation email, which lists the correct product that you ordered.

Glad I checked my print of the confirm page , it printed and left the price off so at 6am this morning , I reprinted it in landscape mode :)

[Eric F]

Bahaha! I called it in the Anime thread. (Not that I didn't place my order too;))

Still, as others state, I'm willing to wait it out. I printed the receipt with the "Evangelion" listing, so if they want to play this game with their customers, Overstock has the potential to be out thousands of dollars in sales.

[yellowjacket621]

I called CS, and the lady told me all she could to was tell the warehouse she talked to me and I should get an e-mail soon saying if they will give me the item. I didn't print out the confirmation with the price (why isn't the price in the email confirmation?), but at least I have the e-mail confirmation to prove I ordered it.

[plaidspeed]

Like most everyone else, my order had changed to "Street Fighter", so I called Overstock as well hoping to stick it to them and get the Neon Genesis set.

However, as soon as I said my piece to the CSR, she mentioned that my order was, in fact, Neon Genesis. Aghast that she wasn't skirting the issue, I refreshed my order status online at their site to find that it was true -- it had reverted back.

It seems as though the title might have changed (to simply "Neon Genesis Evangelion", foregoing the whole box set details title), but the item number is the same (10083223). Funnily enough, they've finally corrected the price and title of the item on their website (http://www.overstock.com/?page=proframe&prod_id=1715303).

So who knows? Maybe they've actually bitten the bullet...

[yellowjacket621]

Ah ha! Mine has changed back to the Evangelion set as well! I guess they will be shipping it, and I'm paying the $6, that's what it said when I ordered it so that's what I'm paying.

[Knives]

Stop calling them and ruining the deal!

[yellowjacket621]

What deal?

It's listed at $85 now, if that's a deal to you, go for it.

[tonka65]

Stop calling them and ruining the deal!
yes agree they will take unopen items back,,just sit and wait
or sell your order to someone who likes to gamble

[sailor_moon]

So I ordered one set and it's not showing up in my Order Status at all, I only see my previous orders from them. I did get the confirmation email though. Anyone else have this happen? And, what do I do about it?

[Brent L]

*head explodes*

I need a certain .GIF right about now.

[Ravager61]

I just checked my order status on their page and mine still says that its Neon Genesis. I guess I got lucky.

[cgray]

mine has changed back, too. no SF for me, thanks.

[lemieux66c]

This keeps getting more and more confusing.

[Eric D.]

Mine changed too. See, it may pay to wait it out!

[fidodido]

Mine changed back to Neon Genesis as well. Maybe someone at Overstock figures if they altered it, it would get everyone to cancel their orders. So, by temporarily messing with our heads, they managed to get 25% of you to cancel your orders. :)

[yellowjacket621]

Yeah, that's a good thought. I'm keeping my preorder until release day.

[justbarelymovin]

Excellent news. I'm just going to keep mine as is. I saw the Street Fighter talk, but I figured, it's not TOO much, so it would be better to just wait it out. And that's what I'm going to do. I'll worry about it later if things get really shady. Thanks for the update!

[ruk]

Mine changed back to Neon Genesis as well. Maybe someone at Overstock figures if they altered it, it would get everyone to cancel their orders. So, by temporarily messing with our heads, they managed to get 25% of you to cancel your orders. :)


mine also changed back to that so i just called them to make sure it's the 7 dvd set and they said it is the same item and they were just having problems with their website earlier, so i guess lets see what happens.

[superdeluxe]

What deal?

It's listed at $85 now, if that's a deal to you, go for it.

feels bad for all of those that cancelled.

I wonder if they are going to try and charge 85$, or if they are just going to bite the bullet.

[superdeluxe]

Anyone checking their checking account? My checking account is MUCH lower than it should be right now.

:pissed: if they just charged me the higher price.

[achau9598]

I just checked my Visa online, and I was charged $8.03 for each of the two orders i placed. My order also is showing the original title. Looking good so far.

[superdeluxe]

Yeah I might have spoken too soon..I will wait too check my bank tomorrow

[CloudVader]

Checked my checking account and I was only charged the $8.03 here as well. Kinda upset that it's the same disc count as the individual volumes but is missing all the extras, but for $8, I can't be that upset.

[DarthScooby]

I paid via Paypal and it was taken out instantly....I don't even know what this is but an 80.00 dvd box set for 6 bucks...I'm there!

[plaidspeed]

I paid via Paypal and it was taken out instantly....I don't even know what this is but an 80.00 dvd box set for 6 bucks...I'm there!

I agree. I'm not much of an anime fan, but considering the price, I'm tempted to try it out. Still, I'll probably just "return" it to Best Buy for an ~$80 shopping spree. Thanks, Overstock!

[DrGerbil]

Still, I'll probably just "return" it to Best Buy for an ~$80 shopping spree. Thanks, Overstock!
I rarely, if ever, criticize other members, but if I was a Mod and fascist, i'd ban you in a second.

[plaidspeed]

I rarely, if ever, criticize other members, but if I was a Mod and fascist, i'd ban you in a second.

What?! If you've kept up with this topic, you'd notice quite a few other members who have no real interest in the box set's contents. I'd be willing to wager that they, like me, have no real intention of keeping it as some sort of trophy or war prize. In fact, earlier on there was a motion to not flood eBay with our unwanted, discounted box sets. I was using the Best Buy example as hyperbole, but it's essentially the same thing. I might gift the damn thing -- who knows?

[magicmanej]

I'm glad I decided to wait and cancel my order until tomorrow because I just checked the site and saw that my order had switched back as well! We'll see what happens...

[marty888]

Has everybody's blood pressure now returned to normal?

For all the frantic activity in this thread, everyone who ordered this seems to have been charged the correct amount, and their order is sitting at Overstock waiting for release date. They either <i>will</i> or <i>will not</i> honor the misprice, so we're right where we were when we first placed the orders.

[Eric F]

What?! If you've kept up with this topic, you'd notice quite a few other members who have no real interest in the box set's contents. I'd be willing to wager that they, like me, have no real intention of keeping it as some sort of trophy or war prize. In fact, earlier on there was a motion to not flood eBay with our unwanted, discounted box sets. I was using the Best Buy example as hyperbole, but it's essentially the same thing. I might gift the damn thing -- who knows?Except the former is Fraud, the later is not.

[theguyoverthere]

I agree. It's one thing to sell a set you purchased via misprice on the secondary market (eBay, etc.) but it's another to return it to a store you didn't purchase it from in order to profit via store credit.

[blucadet3]

Good luck trying to return anything to best buy

Without a reciept you are s.o.l.

I got a game as a gift, it has a best buy price tag on it, I tried to return it at two different stores for an exchange and was turned away. They told me to take it to wal-mart.

Best buy sucks ass when it comes to customer service. Be sure not to buy anyone a gift at best buy because they will not be able to exchange it without a reciept.

While I'm sure they adopted this policy due to abuse like that mentioned already in this thread, not taking an item that clearly came from your store is just bad pool.

[pilot]

please don't turn this into a debate about where to return for what and how much ...if you get what you ordered..post it here..if you didn't...post it here...

[Lemondrop]

I rarely, if ever, criticize other members, but if I was a Mod and fascist, i'd ban you in a second.


Did you have a genie in a bottle for that wish ? :p

[DrGerbil]

Did you have a genie in a bottle for that wish ? :pChristina Aguilera is abhorrent. :p

[blindrocket]

This is awesome, looks like we may get them. :D

[justbarelymovin]

This is awesome, looks like we may get them. :D

I've got my fingers crossed!

[sailor_moon]

So I ordered one set and it's not showing up in my Order Status at all, I only see my previous orders from them. I did get the confirmation email though. Anyone else have this happen? And, what do I do about it?

Well, no one answered me but in case this happened to anyone else the charge of $8.03 is now showing up on my Bill-Me-Later account page. But it's still missing on my Overstock order status. I've emailed them twice in the last two days and haven't received a response but the charge leaves me optimistic.

[DrGerbil]

Well, no one answered me but in case this happened to anyone else the charge of $8.03 is now showing up on my Bill-Me-Later account page. But it's still missing on my Overstock order status. I've emailed them twice in the last two days and haven't received a response but the charge leaves me optimistic.
You should be fine... just don't go calling them and/or canceling your order. ;)

[Jah-Wren Ryel]

At this point, the best thing anyone can do to maximize their chances of getting this deal is to just sit tight. Mums the word until the week of release and shipping.

[Eric D.]

Yea I know people should really stop calling them about this. Just let it go unless you get charged some crazy amount. Then you should say something.

[Ocelot]

My CC is charged for the set (not that i really care, since it's onlly $6.63). Hmmm, i'm not really sure what this means. It's my first time with Overstock for pre-order items. I did order this set together with the Matrix LE set, so this might be the reason why Overstock charged the Evangelion set. Anyway, did this happen to any of you? Hey, if they charged you, they gotta deliver it right? The iSKU number is still the same, on the site, 10083223 is now out of stock.

[superdeluxe]

Why did you make a new topic?

[mbs]

Hey, if they charged you, they gotta deliver it right?

No, Overstock is one of the e-tailers that charge when the order is placed. They can (and have) still canceled pre-orders.

I also ordered one so I hope it goes thru. But the charge means nothing, unfortunately.

[John Sinnott]

You posted this question in it's own thread, so I'm not sure why you posted it here too. In any case, that's SOP for Overstock, they charge when the order is placed.

[Ocelot]

I did a new topic b/c i couldn't find the original post... i notice that some times there's no pages on the bottom to scroll to the earlier pages. However, if you do a search, the thread shows up. Anyway, thanks for "realign" the thread.

[sotra]

I did a new topic b/c i couldn't find the original post... i notice that some times there's no pages on the bottom to scroll to the earlier pages. However, if you do a search, the thread shows up. Anyway, thanks for "realign" the thread.

Just change your display options (at the bottom of page 1) and if you change it to last week or something like that I'm sure you will have many "old" threads show up beyond the first page.

[jeffrey r]

My order status now says "canceled and credited". Guess this one's a goner. Oh well.

[achau9598]

I placed 2 individual orders .. One now shows Cancelled and Credited. The other still is in process.

[SkullOrchard]

My order shows "canceled and credited" too. I used a $10.00 coupon, I hope they credit that back to my account as well.

[ChrisP]

I got a cancel & credit as well. Better luck next time!

[marty888]

"cancel & credit", huh? Same thing happened with the Charles Dickens set. -wink-

[ChrisP]

I'm not familiar with the Charles Dickens set. What's the short and sweet?

[jeffrey r]

I'm not familiar with the Charles Dickens set. What's the short and sweet?

I believe Overstock canceled most or all of the orders for a price mistake on the Charles Dickens set, but still sent the DVD's out without charging people. They actually did the same thing with me when I ordered the Bill and Ted collection that was pulled for the sex-line tel. number on the box--canceled and credited, then shipped the thing to me. No wonder why the company is in trouble.

[achau9598]

There went my other order - C&C'd on me. Maybe they will get shipped. Anyone know how long the "credited" part takes to show up on my CC?

[runner001]

mine was "cancelled and credited" as well. interesting that they can take your money in a flash of an electron but takes several days to return it.

[Brent L]

Ummm...

I actually called to get them to cancel it when the item changed, if you've been following this thread you know what I mean, yet mine still says "In Process". :D

[dtcarson]

Ditto C&C here....
Do they like, you know, *tell you* they are doing/have done that?
Oh well.
But I sure wouldn't mind still recieving it.

[justbarelymovin]

C&C here as well. Maybe we'll still get lucky somehow.

[sanjoelo]

Dear Valued Customer,

You recently placed an order for Neon Genesis Anime Box Set at $6.63. We regret to inform you that due to a pricing error by the manufacturer we are unable to fulfill your order at the above price. The MSRP of the item is $85.00. We are sorry for any inconvenience this may have caused. Overstock.com has added a $5 in-store credit (per order) to your account due to this error.

We can certainly understand how frustrating this may be and we apologize that we were unable to fulfill your order.

Thank you for your understanding. We value your business.

Sincerely,

Ralph Mondeaux
Vice President, BMVG
Overstock.com

[justbarelymovin]

^^^ I -just- got that and was about to post it. I guess they were planning on sending out an e-mail. Oh well, at least they went so far as to do that.

[JuryDuty]

^^^ Me too! I'm pretty impressed. I liked it better when they actually SHIPPED mispriced orders, but this is the first time a company has given me store credit as a "sorry."

[Jah-Wren Ryel]

As cancellation letters go, I think they did pretty well. They admitted it was a pricing error instead of giving us the run-around, apologized and they gave us a free coupon. They should have explicitly spelled out that they were crediting our credit cards for the balance though.

[Al_Tahoe]

I'm not familiar with the Charles Dickens set. What's the short and sweet?How about the 'long and bitter'?... linky. (http://www.dvdtalk.com/forum/showthread.php?t=425977&highlight=charles+dickens)

By the way, I was the OP of that thread. :eyebrow:

[The Bus]

Well I ordered two so $10 for free isn't that bad. They also lose out a whole less money. Now.. what to buy? :lol:

[Al_Tahoe]

Well I ordered two so $10 for free isn't that bad.Not only that, but if they do like they did with the Charles Dickens set - you might still get them afterall :fc:

[cloudspear]

well i'm going to go file a complaint at http://complaint.bbb.org/ i rather get my dvd set than a $5 credit. i know their price error was just an offer but that offer became a contract once they charged my credit card. if they didn't charge my cc than it is still an offer and they have not accept the offer yet but once they charge it they have accepted the offer and they can't just void the contract. i suggest everyone go file a complaint at http://complaint.bbb.org/ too.

[dtcarson]

That's actually a good point.
It's one thing to cancel an order before it has been charged, but what about after you have paid for it?

[mbs]

well i'm going to go file a complaint at http://complaint.bbb.org/ i rather get my dvd set than a $5 credit. i know their price error was just an offer but that offer became a contract once they charged my credit card. if they didn't charge my cc than it is still an offer and they have not accept the offer yet but once they charge it they have accepted the offer and they can't just void the contract. i suggest everyone go file a complaint at http://complaint.bbb.org/ too.

I take it you have not read their T&C?
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

The "contract" that you had with them is based upon their T&C, which you agreed to when placing the order.

Personally, I'm happy we got the $5 GC. They certainly did not need to.

[Ocelot]

oyi, i got that cancelled and credited msg too... I agree with cloudspear. It's one thing to charge and then cancel than cancel prior to charge.

[Al_Tahoe]

Now.. what to buy? :lol:How about this?... linky. (http://www.overstock.com/cgi-bin/d2.cgi?PAGE=PROFRAME&PROD_ID=1082187)

[Ocelot]

So, how do you use the $5 credit? Can you give it to someone else?

[runner001]

Well I ordered two so $10 for free isn't that bad. They also lose out a whole less money. Now.. what to buy? :lol:

actually, i think its only the $5. i ordered two as well but only got $5 and according to the email (which i did not receive), it says PER ORDER. so unless you made two separate orders (and was willing to pay two shipping charges), i'm thinking you're getting $5.

congrats to you if you actually got $10 though.

[runner001]

So, how do you use the $5 credit? Can you give it to someone else?

it is attached to your account. if you place an order, it will show up on the order page after you put an item in your cart. so if you place an order for a friend and ship it to them, you could "give it to a friend" in that way.

[Ocelot]

I don't know how good are PV dvds at Overstock, but $5 for open range sounds pretty good (i hate the movie though, what a total waste of times, but did find the "head" scene a bit gross).

[blucadet3]

I guess since I paid with paypal I just get store credit?

I'm gonna file with paypal to get a refund.

[btlives]

$5 is pretty good from overstock.
Its pretty good interest on my initial investment.
I purchase from them all the time. Anyways....

They must have had a boat load of orders though.

[Brent L]

I got the email, but my order still says "In Process" and I haven't received the credit.

[lemieux66c]

What a day..first I get my wisdom teeth pulled, and now I come home to see that my order has been cancelled...

[ruk]

yeah i got the same email, are they refunding us the 6.63 and also giving a $5 credit for future use- i just want to get it straight.

[cine]

They offered me a $10 coupon when I called to cancel the order upon the "Street Fighter" mix-up. That coupon has now been cancelled and replaced by the $5 coupon.

[pilot]

They offered me a $10 coupon when I called to cancel the order upon the "Street Fighter" mix-up. That coupon has now been cancelled and replaced by the $5 coupon.
it may not have been, back when they offered $10 for registering for overstock auctions, some people tried a free shipping coupon, which then became the first used thing, when you use your $5, your $10 may come back..

[dsa_shea]

I take it you have not read their T&C?


The "contract" that you had with them is based upon their T&C, which you agreed to when placing the order.

Personally, I'm happy we got the $5 GC. They certainly did not need to.

Just because a company writes something in their T&C doesn't mean that it supercedes the law. Once they charged my credit card I do believe that they have accepted my offer for their product. This is their fault for charging the day of the order and not the day of shipment. That would give them time to look for price errors and cover their ass in a much more acceptable manner. Hell, they could have done something like this on purpose just to charge us and let interest accrue on the money we paid them. The point is that we ordered, were charged for the product, and not told anything for a few weeks. I'm not sure how legal this is. It if were to happen with a local company, I'm curious to know how the BBB would look at this.

[runner001]

They offered me a $10 coupon when I called to cancel the order upon the "Street Fighter" mix-up. That coupon has now been cancelled and replaced by the $5 coupon.

if what pilot says is true, you can call them and ask for the two coupons to be combined so you don't have to make two orders to use it all up.

[cardaway]

I don't $5 on my next purchase, I want the $8 they already charged me back. No mention of that in the email.

But since I do have the $5 credit, what good new DVD deals do they have? Saw some used DVD's, but I'm not about to order used DVD's online.

[ruk]

I don't $5 on my next purchase, I want the $8 they already charged me back. No mention of that in the email.

But since I do have the $5 credit, what good new DVD deals do they have? Saw some used DVD's, but I'm not about to order used DVD's online.


yeah , they better give me a refund.

[dsa_shea]

I dont see any pending refund on my bank account as of yet. In my opinion they have basically stolen 8 dollars and some change from me. If no attempt is made in the next 3 days to refund my money then I will have my bank contact them and deal with them.

[theguyoverthere]

OK, I tried to order something at Overstock and my account gave absolutely no indication that I have a $5 credit there... what is going on?

[dtcarson]

I have the same question, where does it say in my account that I have a credit?

[Brent L]

Put something in your shopping cart. If you have a credit, it'll show up then as -$5.00 or whatever.

[fryinpan1]

I ordered two sets and got $16.06 in store credit instead of a refund. I also received the $5 in store credit. The $5 showed up as a coupon when I placed my next order. I was told the $16.06 would show up as a discount on my second order because you can not use two coupons at once. The $16.06 did not show up after my first order, so I had to call them back and they said it would take 24 hours to show up. The representative spoke to her manager and they were "nice enough" to let me use that second coupon today.

[dtcarson]

Okay, that would be a problem.
Is that what they mean by 'cancelled and credited', a credit back to the store? Not good enough, I want it credited back to my credit card.

[blindrocket]

I don't want store credit. Ugh.

[marty888]

Okay, that would be a problem.
Is that what they mean by 'cancelled and credited', a credit back to the store? Not good enough, I want it credited back to my credit card.


Last time this happened with Overstock, it <i>was</i> credited back to my credit card - it took about 3 business days for it to appear on line with my credit card company - so I fully expect it will be the same this time.

[mbs]

Okay, that would be a problem.
Is that what they mean by 'cancelled and credited', a credit back to the store? Not good enough, I want it credited back to my credit card.

Yeah, no crap. While I'm perfectly fine with them cancelling my order, they had better refund my credit card.

[bssybeep]

I've looked everywhere on Overstock's site and cannot find their 800 number. If someone has it, please post. Thanks!

[ChrisP]

Taken from their email to me:

©2005 Overstock.com, Inc. All rights reserved.
6350 South 3000 East, Salt Lake City, UT, 84121, USA.
Difficulties or questions? 1-800-THE BIG O.

[masbrad]

I had paid with paypal and used a previous credit of 5.13. Mine was cancelled and credited as store credit. However they also gave me a "free" coupon. they are telling me I cant use my "credit" in conjunction with a coupon. I now have 27.82 in credits with them over three different orders being messed up and they are telling me I can only use 1 at a time unless they expire. That is crap, I sent them money , got NO product and now they are stipulating how I can spend my money. I have been on a chat line with a customer service person for 30 minutes and am awaiting a reply as I type this.

So as others have said earlier in th thread...BEWARE having to do a return or get a refund from Overstock.

[namlook]

I take it you have not read their T&C?


The "contract" that you had with them is based upon their T&C, which you agreed to when placing the order.

Personally, I'm happy we got the $5 GC. They certainly did not need to.

The terms don't say anything about reserving the right to cancel orders after receiving payment....they only reserve the right to cancel after orders are placed. I believe that's because a disclaimer saying they can take your money, hold it for a while, promise to send you what you ordered and then cancel your order would describe a practice that is probably not legal.

Cloudspear has a point. I don't think it's legal for them to advertise a price, accept orders and charge cards and then not ship. Once they took payment and charged the card it became a legal contract. But I don't care about this set so I will not bother with it.

[dtcarson]

I emailed about the credit, and here's what I got:
" I have verified your account and the status shows that your credit card account was issued credit of $ 16.06 on 11/09/2005 on invoice. The credit was issued to the credit card ending in the last four digits of xxxx."

It'll take a couple days to populate where I can check it, but that sounds good.

They also suggested:

I have reviewed the website and I found a similar product 'Neon Genesis Evangelion (Paperback)' which might suit your expectations. You can view the same by following the convenient link to our site:

http://www.overstock.com/cgi-bin/d2.cgi?page=proframe&prod_id=890253

which isn't quite the same thing, but they're trying.

[FARRELLCITYKING]

i just used my $5.00 credit to get a Previously Viewed Copy of KILL BILL 1 for $5.99 + shipping to bring it to a grand total of $2.39....Not to bad if i may say so myself

[blucadet3]

I had paid with paypal and used a previous credit of 5.13. Mine was cancelled and credited as store credit. However they also gave me a "free" coupon. they are telling me I cant use my "credit" in conjunction with a coupon. I now have 27.82 in credits with them over three different orders being messed up and they are telling me I can only use 1 at a time unless they expire. That is crap, I sent them money , got NO product and now they are stipulating how I can spend my money. I have been on a chat line with a customer service person for 30 minutes and am awaiting a reply as I type this.

So as others have said earlier in th thread...BEWARE having to do a return or get a refund from Overstock.

I just filed against them via paypal for not sending a refund or the item. They can stick store credit. I sent them paypal cash, I should get it back.

[bedhead_75]

My credit card posted a refund today (the 11th) for the full price of $8.03. Cie la vie - thought this misproce would be too good to be true!

[starman9000]

i just used my $5.00 credit to get a Previously Viewed Copy of KILL BILL 1 for $5.99 + shipping to bring it to a grand total of $2.39....Not to bad if i may say so myself


Thanks for the tip. I also threw in Dirty Pretty Things for 2.00. Pretty good deal for 2 movies.

[FARRELLCITYKING]

Thanks for the tip. I also threw in Dirty Pretty Things for 2.00. Pretty good deal for 2 movies.

No Problem...

Yeah, i too seen Dirty Pretty Things for $2 but i've never seen it before....Now, with that said, is it any good?

[Jah-Wren Ryel]

Dirty Pretty Things is great, but it isn't even remotely like Kill Bill.

[bis22]

Any recommendations for the CDs they have on clearance?

[ashtar00]

My credit card posted a refund today (the 11th) for the full price of $8.03. Cie la vie - thought this misproce would be too good to be true!

Ditto on the credit on my end as well. I got confirmation of the amount being credited back to me in full a little while ago. Oh how I really wish this went through, but I got my money back in full so I'm content with that. Couldn't give a care about the 4 or was it 5 dollar coupon I got from them for canceling.

At least like others have said they did say it was a price mix up and not try to give me some flimsy excuse. Though I do like how they said it was a the manufacture error and not theirs though. If that were the case wouldn't the miss price be across the board?

I do have to say my only gripe with this whole matter was if they were going to cancel all the orders, why not do it immediately after they changed the price on the site and not a week or so afterwards. Sure just dangle that carrot in front of us dam it :)

[kenbenobi]

I got Dirty Pretty Things and Open Range... Total $3.80 shipped. I don't wanna leave the credit lingering on my account. Get it over with now...

[Timsterino]

I do have to say my only gripe with this whole matter was if they were going to cancel all the orders, why not do it immediately after they changed the price on the site and not a week or so afterwards. Sure just dangle that carrot in front of us dam it :)

Because they were probably running it past their attorneys.

[ScottyWH]

Glad I noticed this was getting bumped... I get multiple instances of every email that overstock sends out (because I have several accounts with them) and these days I tend to just delete most of them without ever reading them so I never noticed a message about the credit. :)

[Ocelot]

Do you think if there were just a few of those mispriced order, Overstock might just honor those orders? I could understand the lost of money in a big number of orders... Anyway, it's a selfish question, after all, this is a bargain forum, people suppose to pass the "bargain" deals.

Now a day, bargains are hard to come by... The best bargains are usually the mispriced items, but *sigh*, even that not being honored.

[Jah-Wren Ryel]

Mispriced pre-orders are always a crap-shoot.

[TimeandTide]

I got Dirty Pretty Things and Open Range... Total $3.80 shipped. I don't wanna leave the credit lingering on my account. Get it over with now...

Where did you find the credit in your acct. info.? I got the email stating they'd credit me $5 per order (I had 2), but I can't find the credit when I try to make another purchase. Any help?

[sotra]

Where did you find the credit in your acct. info.? I got the email stating they'd credit me $5 per order (I had 2), but I can't find the credit when I try to make another purchase. Any help?

I just put items in my cart and when you look at your cart below subtotal it will show -5.00 as a promotion or something like that.
I got The Cooler and Open Range (2d SE) for a total of 4.80 after shipping. Not too shabby.

[bdots48]

I used mine to get the Revenge of the Sith for $12.19 shipped. I was going to wait for a used copy, but this is a good deal.

[marty888]

Sorry this didn't go through, but I thank Overstock for handling it properly - full credit card refund has been processed, and I'm sure I'll find something to use the $5 credit for - perhaps another misprice? -wink-

[dsa_shea]

I received my refund and used my 5 dollars towards Mask (Director's Cut).