Spy Game Subtitle issue???

[speedyray]

OK, I have one of the disc that does not work with my Toshiba player.

2 Questions

1. Does it work with any players?

2. Is there any way to get the replacement disc at this time.

I found one phone number DVDfile, but it was not working.

Thanks

[RockStrongo]

I had the same issue, but I sent it in to Universal when it first came out and they sent me a replacement.

You might go to universal's website and see if they have a customer service number or email address.

Good luck!

[Blade]

It's only a problem on some players, not all, if I remember correctly.

This is the address for the exchange:
Spy Game DVD Return
PO BOX 224468
Dallas TX 75260

But I don't know if it's still good. I hope so as I need to send my copy in too.

[speedyray]

I called Univesal and they said to mail it back and gave me an address. It was the same as Blade's but had a different Zip code. It was:

Spy Game DVD Return
P.O. Box 224468
Dallas, TX 75222

[gordon2]

Are you supposed to send just the disc or the whole thing?

Any type of letter required?

[speedyray]

They said send disc only. Include return shipping information and a note about why.

[Fok]

The subtitles on mine keep appearing, I have a Toshiba SD2200. Don't think I'll send it back, not worth the hassle.