How can I contact FOX about their DVDs?
08-15-04, 11:46 PM
#1
Senior Member
Thread Starter
How can I contact FOX about their DVDs?
I'm ticked off that they stuck some super hard mega glue on the paper insert on the back of my FUTURAMA Vol 2 DVD case...
Even after heating it and slowly, slowly, peeling it off, it ripped the back of my package.
I am going to ask them to replace it for me because I shouldn't have to pay for crap like this. =(
Maybe I'm just picky but c'mon here...
Anyone give me ideas please? I want to get them to replace this darn thing...
Even after heating it and slowly, slowly, peeling it off, it ripped the back of my package.
I am going to ask them to replace it for me because I shouldn't have to pay for crap like this. =(
Maybe I'm just picky but c'mon here...
Anyone give me ideas please? I want to get them to replace this darn thing...
08-16-04, 12:15 AM
#2
DVD Talk Legend
Fox and the other studios are not set up to do exchanges with consumers. The way to handle this is to return the title to the place of purchase as defective for a replacement.
08-16-04, 12:46 AM
#4
DVD Talk Legend
Join Date: Jan 2002
Location: Danville, CA
Posts: 10,495
Likes: 0
Received 0 Likes
on
0 Posts
Never hurts to try:
20th Century Fox Home Entertainment
2121 Avenue Of The Stars 25th Fl.
Los Angeles, CA 90028
Telephone: 310-369-3900
Fax: 310-369-3318
E-Mail: [email protected]
20th Century Fox Home Entertainment
2121 Avenue Of The Stars 25th Fl.
Los Angeles, CA 90028
Telephone: 310-369-3900
Fax: 310-369-3318
E-Mail: [email protected]
08-16-04, 01:32 AM
#6
DVD Talk Godfather
Join Date: Jul 2000
Location: City of the lakers.. riots.. and drug dealing cops.. los(t) Angel(e)s. ca.
Posts: 54,199
Likes: 0
Received 1 Like
on
1 Post
I think eau is correct. the departments hate to deal with these exchanges. Just take it to place you bought it. By the way, for something like this it will be even more of a hassel to them because it's not a problem with a missing disc or a defective disc.
08-16-04, 11:06 PM
#9
Senior Member
Join Date: Jun 2002
Posts: 281
Likes: 0
Received 0 Likes
on
0 Posts
I'm in the same boat kindof. My French Connection Set has duplicate disc ones for the original. It would be an easy exchange except that I bought the set from Best Buy nearly 2 years ago.
08-17-04, 01:27 PM
#11
DVD Talk Special Edition
Join Date: Apr 2001
Location: Raleigh, NC
Posts: 1,739
Likes: 0
Received 0 Likes
on
0 Posts
I had the same problem as the OP with X-Files Season 8. Every box set Ive bought from FOX had the tacky glue blob thing that easily came off, but this was actual glue! What were they thinking. I used Goo Gone (you can get it from Office Depot for $3.99) and cleaned off the back of the box (a little more work than usual, but looks good now). I need to try it on the promo sheet too as I dont usually throw these away, and I should probably check on X-Files Season 9, which I havent opened yet, for the same problem.
