I had a problem with DDD---They fixed it
#1
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I had a problem with DDD---They fixed it
I figured I'd share a positive experience
with DeepDiscountDVD. During their
20% off sale I ordered:
It's a Wonderful Life/Miracle on 34th Street (2 Pack)
and
Rudolph the Red-Nosed Reindeer (1964)
I quickly received the automated order confirmation e-mail. However, I never
received the 2nd e-mail which usually goes out a day later and contains the
order number.
Knowing that DDD can be slow when it comes to shipping, I forgot about the
order for 2-3 weeks. Eventually, I logged into my account and noticed the order had disappeared.
I called customer service and explained
the situation. She stated that
the order was cancelled because the
items were OOP and discontinued.
She said I should have received an
e-mail letting me know of the problem---I never did.
I was polite and told her I was
skeptical that 3 of the most popular
Christmas films of all time would
be discontinued.
She tried again to locate the items and
was successful. She said the Item # or
UPC for the items had simply changed and the computer didn't recognize it at first.
After locating the items, I had little else to do or say.
She
1) Applied the 20% discount to both items
2) Explained that "Rudolph" was on
backorder and would be shipped around 12/25 (It later shipped 12/23)
3) Said that the "It's a Wonderful Life"/"Miracle on 34th Street" 2 pack was in stock and
SHE UPGRADED MY SHIPPING TO UPS
2 DAY DELIVERY FREE OF CHARGE so that I could have them in time to watch for Christmas.
Perhaps I was just lucky, but I was
certainly pleased with the experience.
with DeepDiscountDVD. During their
20% off sale I ordered:
It's a Wonderful Life/Miracle on 34th Street (2 Pack)
and
Rudolph the Red-Nosed Reindeer (1964)
I quickly received the automated order confirmation e-mail. However, I never
received the 2nd e-mail which usually goes out a day later and contains the
order number.
Knowing that DDD can be slow when it comes to shipping, I forgot about the
order for 2-3 weeks. Eventually, I logged into my account and noticed the order had disappeared.
I called customer service and explained
the situation. She stated that
the order was cancelled because the
items were OOP and discontinued.
She said I should have received an
e-mail letting me know of the problem---I never did.
I was polite and told her I was
skeptical that 3 of the most popular
Christmas films of all time would
be discontinued.
She tried again to locate the items and
was successful. She said the Item # or
UPC for the items had simply changed and the computer didn't recognize it at first.
After locating the items, I had little else to do or say.
She
1) Applied the 20% discount to both items
2) Explained that "Rudolph" was on
backorder and would be shipped around 12/25 (It later shipped 12/23)
3) Said that the "It's a Wonderful Life"/"Miracle on 34th Street" 2 pack was in stock and
SHE UPGRADED MY SHIPPING TO UPS
2 DAY DELIVERY FREE OF CHARGE so that I could have them in time to watch for Christmas.
Perhaps I was just lucky, but I was
certainly pleased with the experience.
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Originally posted by Walter Neff
Sounds like they did exactly what they should have once they realized they'd made a mistake.
Sounds like they did exactly what they should have once they realized they'd made a mistake.