johndoe8

So i ordered this DVD directly from BMW.

I tried it on my DVD player in the living room again on my apex in my room. Also tried to play it on my PS2 and my DVD-Rom on multiple computers.

Nothing happens. My friend also have the same problem

Any suggestions

El Gray

It works in my Apex (the original, secret menu model).

NavinJohnson

I recently received one and it played fine on my Malata.

marty888

Received mine last week, it plays without problem on my cheapie Toshiba.

willc8

I have the same problem do you guys think i got a dud

willc8

I mean the DVD player doesn't even recognize that the disk is in the tray

C Roberts

Mine works fine in my Pioneer player.

WestEndRiot

[email protected]

shoot an email off to that address and see what they say. it may be a problem they've heard of before already and ship off a new disc. or they may just replace it anyway. since this is a marketing tool above anything else BMW is not likely to knowingly leave anyone pissed off. i bet they will help you out, after all they are giving these damn things out like candy at halloween.

also you might want to take your disc with you to the video store. rent a couple dvds and then ask the guy behind the counter to do you a favor...have him throw the disc in one of their store players.

Kellehair

I'm having problems with my disc as well. It won't play in my Toshiba SD-1600 or Xbox. I sent an email to [email protected] so I guess I'll wait to see where that gets me. Anyone know a phone number to call?

willc8

It seems as if 1 out of every person i know or talk to on multiple message boards are having the same problem.

This is horrible

Jazzinator

I received 2 discs - 1 played great on my Toshiba, 1 would not load or play.

johndoe8

This is just horrible

PalmerJoss

Played great on my Panasonic and my PS2.

MrE

Dud here too. Now I know it's not just my cheapie Apex.

Kellehair

I got a response to my email...

Sounds good. Hopefully they'll come up with a decent solution.

DVDude!

I got a bad one too. Tried it on mine Toshiba SD-2109 and my computer's DVD drive. "No disc." Just shot an email off to BMW.

Thanks to johndoe8 and you other guys for this thread. Without it, I probably wouldn't have noticed it for months when I finally got a chance to sit down and watch the DVD.

WestEndRiot

cool, i knew you guys would get a favorable reply. and you never know, they might throw in a new 3 series for your trouble.

ok, maybe not.

boc4ever

Add me to the list of "no disc errors" - I sent them an e-mail too. We'll see what happens...

bjackson

Got mine today. Plays perfectly.

kaisha no saru

got mine today - haven't tried to play it yet cuz the case was partially crushed, the disc was loose and looks like its got hieroglyphics carved into it

i'm gonna email and see if they'll replace for me - scratches are pretty deep so i'm fairly certain its not gonna work

now what am i gonna watch tonight?

YannH76

I have not problem with this disc on my Toshiba SD-500 & PS2 !

Jazzinator

Thanks for the e-mail address for the webmaster. I got a response two days ago:

quote:
--------------------------------------------------------------------------------

Dear Jeffrey,

Thank you for your recent e-mail.

We apologize for any inconvenience. Please reply to this email to verify your shipping address by providing: Name, Address, City, State and Zip Code so we can forward you a replacement copy.

Please expect two to three weeks for delivery. Thank you for your patience.

Best regards,

BMW of North America, LLC
________________________________________________

So there is hope!

MrE

Yay! Got my replacement yesterday (5 weeks). Plays fine.

Tha Freak

had mine since it's available...(pre-order it) and it always played fine...

MrE

They had quite a few duds in the ones they shipped in July, as you can see by this thread.