flashburn

Well the other day I recieved my package from deep discount dvd. Anyway when I opened it up and opened up one of the dvds I recieved, Ghostbusters 2, low and behold it wasnt Ghostbusters 2 inside the case but Ghostbusters. It was totally sealed and brand new with the ghostbusters 2 packaging but with the original ghostbusters inside it.

Anyone else ever have anything wierd like that before?
Any idea how DDD will treat this? I have a feeling its gonna cost me like $4 to ship this damn movie back to them and it was under $10 to begin with.

mikeyboy

They'll probably mail you a pre-paid return shipping sticker and replace your copy, so it won't cost you anything.

Static Cling

Moving to Store Forum.

flashburn

Static, this wasnt really a ddd problem, it was a problem with the manufacturer, since it was the correct case, just during production the ghostbusters 1 dvd was in the ghostbusters 2 case.

dvd-fanman

In the past if the DVD was such a low price to begin with, DDD sometimes says to just keep the copy and they send a new on out to you free of charge. Or if not, they almost always send out a pre-paid label to mail it back to them on their dime.

I can say that I have always been pleased with their customer service, and they go the extra mile to make things right.

flashburn

thats good then, looking forward to calling them today to get this straightened out then.