buy.com=slow
07-15-02, 01:28 PM
#1
DVD Talk Hero
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buy.com=slow
i ordered 3 things this past sunday and nothing has come yet. i checked the site and it said that one had shipped on the 9th of july. are they normaly this slow.
07-16-02, 07:36 PM
#2
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everything i have usually bought from buy.com comes very quickly. most of the time overnight for regular shipping charges. i believe this is because there is a warehouse 20 minutes from my house. it could be they have to ship the product from another warehouse first.
07-17-02, 11:54 AM
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I ordered the Pearl Harbor Vista Series which shipped on July 3, and I still have not recieved it yet. I did choose the free shipping and I will never order from them again; free shipping or not.
07-17-02, 02:00 PM
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I am currently going through problems with Buy concerning a product I ordered, which at the time of order was in stock ("will ship within 24 to 48 hours") and was still waiting for it to ship a week after I ordered it.
On Friday of last week, I sent a cancel request into Buy, since their cancel policy clearly states that you will be notified "WITHIN ONE BUSINESS DAY" whether your order can be cancelled in time or not. Here's the exact text from their site:
Cancellation Requested
A request has been made to cancel this item. Sometimes items enter the shipping process before we can cancel them. We'll eMail you within the next business day to let you know if we can honor your request.
Well, here it is Wednesday - THREE business days later and I still haven't heard from them, and the item is still reading "Cancellation Requested" on my order. I e-mailed them this morning and explained it to them, letting them know that if they don't either cancel my item or ship it by the end of the day tomorrow, they will have lost me as a customer. The problem is, I want to get the item but am afraid if I go buy it at the store or another online retailer, Buy.Com will ship the bloody thing the next day...so I'm kind of in limbo waiting for them to get their act together.
On Friday of last week, I sent a cancel request into Buy, since their cancel policy clearly states that you will be notified "WITHIN ONE BUSINESS DAY" whether your order can be cancelled in time or not. Here's the exact text from their site:
Cancellation Requested
A request has been made to cancel this item. Sometimes items enter the shipping process before we can cancel them. We'll eMail you within the next business day to let you know if we can honor your request.
Well, here it is Wednesday - THREE business days later and I still haven't heard from them, and the item is still reading "Cancellation Requested" on my order. I e-mailed them this morning and explained it to them, letting them know that if they don't either cancel my item or ship it by the end of the day tomorrow, they will have lost me as a customer. The problem is, I want to get the item but am afraid if I go buy it at the store or another online retailer, Buy.Com will ship the bloody thing the next day...so I'm kind of in limbo waiting for them to get their act together.
Last edited by DVDBoy2000; 07-17-02 at 02:03 PM.
07-18-02, 01:32 PM
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Well, in the past two days BUY has sent me three form e-mails (all the same text) saying they cannot cancel my order because it has already entered the shipping process...yet the item HAS NOT SHIPPED to me, and is currently ON ORDER on the site.
BUY.COM is in violation of their own policy, which states the following:
On Order
We are making every effort to ship your product to you as soon as possible. Unless your item is on pre-order, our supplier has not given us an expected arrival date.
We'll send you eMails updating you on the status of your order. You may cancel any item that is not in stock up to the day the product ships by clicking on 'cancel item' from within your order summary.
Clearly, I should be able to cancel any item that is not in stock up to the day it ships...but BUY is not letting me do so! Needless to say, this will be my LAST order from them...not just because they seem to be violating their own policy, but because they don't even seem to read the e-mails I send them, since all I get back is "form" e-mail saying the exact same thing every time.
BUY.COM is in violation of their own policy, which states the following:
On Order
We are making every effort to ship your product to you as soon as possible. Unless your item is on pre-order, our supplier has not given us an expected arrival date.
We'll send you eMails updating you on the status of your order. You may cancel any item that is not in stock up to the day the product ships by clicking on 'cancel item' from within your order summary.
Clearly, I should be able to cancel any item that is not in stock up to the day it ships...but BUY is not letting me do so! Needless to say, this will be my LAST order from them...not just because they seem to be violating their own policy, but because they don't even seem to read the e-mails I send them, since all I get back is "form" e-mail saying the exact same thing every time.
