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Amazon not applying STL discounts

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Amazon not applying STL discounts

Old 06-10-02, 03:19 PM
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Amazon not applying STL discounts

It seems that Amazon has been dropping the Share The Love discounts when they ship orders. Its happened to a lot of people over in the STL thread for a little while now, and it just happened to me on BUFFY Season 2. You should check your order status after it ships, and if you got gyped call 1-800-201-7575 to get your money back and tell them to fix this problem they've had for a long time now.
Old 06-10-02, 04:33 PM
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Yep, just happened to me on my last order. They did give me free shipping but my STL discount and coupon were missing. The order specialist and CSR blamed me for the problem sayng it was because of combining orders. They acted like they were doing me a favor by giving me a refund and told me to longer combine orders with coupons and STL . They didn't come out and directly say it but I got the impression they may no longer issue refunds if it happened again. I went through this problem numerous times last year and this was the first time in months that I had it happen.
Old 06-10-02, 05:00 PM
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I didn't combine my order or alter it in any way since I placed it, my entire order consisted of BUFFY Season 2, and they still dropped the STL.
Old 06-10-02, 05:06 PM
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In the past, combining orders was a sure way for something to get messed up. But now, a routine order is experiencing issues because of STL. I had Buffy Season 2 ordered for weeks now and my account page no longer shows the STL discount now that its 'shipping soon'. The same thing happened to me last week on an order that shipped. After I called them and complained, they promised to credit me the missing amount. I'll be interested to see what they tell me this time.
Old 06-10-02, 05:24 PM
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Originally posted by Maliboo
I didn't combine my order or alter it in any way since I placed it, my entire order consisted of BUFFY Season 2, and they still dropped the STL.
I did combine my orders and that was what they told me when I called. They said there was a rule change for STL to reflect this. But everytime you call customer service they always give a different reason or don't know. I thought the problem had been fixed since this is the first time I lost any discounts since January. I have combined many orders since then and have had no problems. I don't know if I want to go through this again since it was a major hassle to get refunds on every order. Also I didn't care for their tone that I was doing something wrong.

Last edited by Laser Movies; 06-10-02 at 05:28 PM.
Old 06-10-02, 05:25 PM
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Yep,

Same problem here. No changes or combining offers & I called yesterday to straighten it out. Talked to a CSR who insisted on trying to help me & then insisted I could not combine STL & promo coupon. Well, I insisted that I could & had done so successfully before so then spoke to OS. She saw the discounts & said they would apply when the item shipped. It was in the shipping soon status yesterday. Just checked & while my "promo certificates" were applied my STL discount was not. I suspected that I'd have to call today because I remember going through this sometime last year too. I haven't decided wether to bring up the small price reduction on Season 2 from $44.99-43.88. Depends on how the first part goes, I guess.
Old 06-10-02, 05:33 PM
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Thought I would post the STL rules from their site.



Share the Love

Each time you place an order for books, music, DVDs,
or videos with us, we'll offer you the chance to
e-mail your friends and give them an additional 10%
off the items you bought. (You select which items, of
course.) If any of those people purchases one of those
items within a week, you'll receive a credit to use
the next time you shop with us! Your credit will equal
the dollar amount of your friend's 10% discount. Let's
say you bought a CD for $15 and decided to Share the
Love with a friend on that purchase. Your friend would
be able to buy the same CD for $13.50. You would
receive a credit for $1.50 (the difference) to use any
time in the next 30 days. You are eligible to receive
one credit per item shared.

Sign in to view your Share the Love discounts and
credits now.

Applying Earned Share the Love Credits to Future
Purchases

If a friend purchases a discounted item within 7 days
of receiving the Share the Love e-mail you sent them,
you will earn a credit toward a future purchase. The
credit will be applied to your account when your
friend's qualifying order is shipped. You can always
check your credits by visiting your Share the Love
page.

You can access this page by clicking the Your Account
link at the top of most pages on our site. From there,
select the Share the Love link beneath the Shopping
Lists & Gift Registries heading in the Account
Settings box.

Here you will be able to redeem your credit for
promotional funds that you can use on your next order.
Click the "Apply credit" button that appears below
your total credit. The promotional funds will be
redeemed directly into your account, and the credit
will be cleared from your account.

To use these promotional funds, place your next order
through the Shopping Cart. On the order form, you will
see your Share the Love discount listed in the Order
Summary box in the top right corner.

Please note that you must redeem the credit within 30
days. The promotional funds, once redeemed into your
account, will expire within 30 days of being redeemed.


Sign in to view your Share the Love discounts and
credits now.

Using a Share the Love discount

When a friend sends you a Share the Love discount, the
e-mail you receive contains a link to your Share the
Love page and lists all of the discounted products
that your friends have shared with you. You can always
access this page by clicking the Your Account link at
the top of most pages on our site. From there, select
the Share the Love link beneath the Shopping Lists &
Gift Registries heading in the Account Settings box.

If you want to place an order for an item that's been
discounted for you, click the "Add to cart" button
next to the item to begin the ordering process. You
must place the order from your Share the Love page in
order to receive the discount.

Sign in to view your Share the Love discounts and
credits now.

Amazon Friends

When you send a discount to someone, we'll add them to
your list of Amazon Friends. Amazon Friends allows you
to create a private community of friends and family
with which to share product opinions, recommendations,
and discounts. If you wish to Share the Love with
people who are already Amazon Friends, check the box
next to the line that reads "Send to Amazon Friends."

Sign in to view your Share the Love discounts and
credits now.

Program Rules

Only products from Amazon.com through our book, music,
video, and dvd stores are currently eligible for the
Share the Love program. Marketplace items do not
qualify. You will be shown all eligible items on the
confirmation page for an order that you have placed.
Out of Print book titles are not eligible for the
program.

You can only receive one Share the Love credit for any
item that you have purchased. Even though you may
refer multiple friends to an item, only the first
person that purchases the item will generate a credit
for you. You must make your purchase via the Shopping
Cart rather than 1-click ordering if you wish to pay
for your order with a Share the Love credit. To be
eligible for a Share the Love credit, your friend must
purchase the item within 1 week of your referral (7
days).

You may claim multiple Share the Love credits towards
a single order, but each Share the Love credit must be
utilized within 30 days of your referee's order being
shipped. Any unclaimed Share the Love credit will
disappear from your account 30 days after your
friend's order has been shipped.

If you are the recipient of a Share the Love discount
from a friend, you must make a purchase within 1 week
(7 days) to be eligible for the discount. If you do
not purchase the discounted item within 1 week (7
days), the friend that referred the item to you will
not be eligible to receive a Share the Love credit
from your purchase.

All Share the Love credits must be used at the
Amazon.com website - they cannot be used at
Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.co.jp or
any other Web site operated by Amazon.com, its
affiliates, or third-party merchants accessible from
our site (including, for example, our Health & Beauty
store operated by drugstore.com). Share the Love
credits are not valid for payment at Amazon.com
Marketplace, Auctions or zShops.

Share the Love credits are not redeemable for cash. If
your order exceeds the amount of your Share the Love
credit, you must pay for the balance with a credit
card. Each Share the Love credit can only be used once
and may not be resold. Share the Love credits have a
cash value of 1/10 of one cent.

If you return items purchased with a Share the Love
credit, you will not receive a refund for the amount
of the Share the Love credit.

Program Rules are subject to change and Amazon.com
reserves the right to change Share the Love Program
Rules at any time.
Old 06-10-02, 06:19 PM
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Also, have you noticed that the paper receipt that comes with your order no longer shows the amounts charged, only the items. So you have to go to the website and check your order status page to see what you were charged. You know a lot of people don't do that and have no idea their STL discount is gone. Seems like another convienent error in Amazon's favor. On the 4th, which was one week ago, MrN got an email
saying that there is a technical issue and STL is being dropped when orders are shipped, resulting in incorrect charges.

They are working to correct the issue
http://www.dvdtalk.com/forum/showthr...&pagenumber=20

It takes more than a week to correct the issue?!?
Old 06-11-02, 08:59 AM
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Thanks for the heads-up. I checked and my past 3 orders shipped (incl. BUFFY) have had the STL dropped. Grrrrr.


Edit: Actually it's 4 orders. Every single order that has shipped in June has no STL discount any more. And just FYI, I always use coupons with STL and I combine/cancel orders all the time. This has not been a problem in the past -- I had about a half dozen orders ship in May with no problems.

Last edited by bboisvert; 06-11-02 at 11:32 AM.
Old 06-11-02, 04:00 PM
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Originally posted by Maliboo


It takes more than a week to correct the issue?!?

Apparently they're taking their sweet time - not only that, its hasn't been widely circulated as an 'issue'. I talked to someone today about my Buffy Season 2 order and she ( an order specialist, not CS) wasn't even aware there was an issue with STL. I assured her that this was widespread. At this point this is becoming a hassle, and I will holding off on new orders to see how this unfolds.
Old 06-13-02, 09:22 AM
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Originally posted by Maliboo
It takes more than a week to correct the issue?!?
I first had STL dropped off an order several months ago, and it has happened with every order since.

In fact, I got into an argument with one of Amazon's so-called "Order Specialists" just last week, who insisted that I couldn't combine promo coupons with STL and refused to credit me the $3.97 STL.

After hanging up on him, I called back and got a different OS, who told me this was "a known problem" with their system and credited my account with no hassles.

I agree with Maliboo: Seems like an awfully convenient error in Amazon's favor.
Old 06-13-02, 03:28 PM
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Did they fix the problem? I just placed an order a few days ago and part of it shipped today with all the proper discounts applied. I would imagine older orders may still be at risk for losing discounts.
Old 06-14-02, 09:45 PM
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Well, here's my problem: I go under Friends & Favorites and then on to Share the Love. When I click on a discounted item in the list, the discount doesn't show up and when I add them to my cart, the discount isn't showing up there either. I tried deleting cookies and then tried it on a different computer. Nothing works and the discounts aren't showing up.
Old 06-18-02, 12:13 PM
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Yep - just had an STL of $1.12 dropped on an order.

I guess they think a lot of people won't take the trouble to complain, so they don't fix it.
Old 06-18-02, 02:04 PM
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This has been happening for a long time. I started a thread a long time ago when this first started happening and it's precisely why I will not use Amazon again. You should check all of your orders.

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