madelinebh

Do NOT shop from Orderbox.com!!!! I made the mistake of giving this web site a try, even though I had heard they had poor service. Well, let me tell you from first hand experience, they are terrible. I have been totally f*#ked by them. I ordered a children's DVD ("Teletubbies Baby Animals") for my 2 year old daughter from them because they had the best price I could find (~$15.50 with shipping), and they said they had several in stock, guaranteed to ship within 48 hours. So I tried them. After placing the order, the invoice on my account page clearly stated "Teletubbies Baby DVD." About 10 days later I got my package from them. But, they sent the VHS version. The invoice that was included clearly states "Teletubbies Baby DVD." So I figured I'd call their customer service number and get this fixed. I called their customer service number and got nothing but a voice recording stating - "all customer service issues should be directed to [email protected]." So I e-mailed them, and e-mailed them, and e-mailed them- about 5 times now. It's been almost 2 weeks since I got the item, and still no response. I've tried calling their customer service number about 10 times now and keep getting the same number. I guess I'm stuck with the VHS tape. I don't want to just send the item back to them because I doubt I'll get my account credited. Any suggestions?

Anyway, PLEASE don't shop from orderbox.com. Their customer service is non-existent. I've learned this the hard way and now have paid about $6.00 too much for a VHS tape I don't even want.

stevevt

Here's a relatively recent thread about Orderbox. Please use this thread to continue this discussion.

FYI: A quick search for "Orderbox" at this forum finds all kinds of other info.