While we don't have price guarantees or a price protections policy, we do realize that prices and components change very rapidly in this industry and as a concession we allow Home and Small Business customers to request a rebate within their first 30 days from the invoice date (or 14 days for a refurbished system) by contacting Dell's customer service at 800-624-9897, send an email to [email protected] or post a message on the Credit and Return forum of Delltalk. This rebate is usually the amount of the difference, although not always, as it's done on a exact component by exact component basis and as we may change vendors of some components from time to time, our cost may go up or down. The group responsible for processing the rebates will compare the price for which you were invoiced to the price from their most current price list. They compare exact part numbers to exact part numbers.

If the comparison results in a net amount over $50, you will be refunded this amount via the same method that you paid for the system (credit card, etc) usually within 10-15 business days. If you're leasing your system, the rebate amount will be applied to the back end of the lease.
If you are creating a quote via the Dell Store on our website to see if your system has decreased in price, please go to " print view " and compare the part numbers listed on your invoice to the part numbers listed on our website. Make sure all part numbers are identical. If they are not, it may be because it's a promotional item which would not apply to rebates.

You may only make this request once and it must be within 30 days from the date of the invoice. This information is valid for Dell USA Home Sales Division customers.