bboisvert

... STOP USING FREAKIN' BOX CUTTERS TO OPEN BOXES!

During the past week, I have received 3 DVDs and one $50 hardcover book that have slices in them. These aren't el-cheapo titles... I'm talking about the Planet of the Apes TV show (which has a unique case that I can't replace), the Dirty Harry boxed set (with ALL 5 titles sliced along the spine), etc.

I see this happening more and more often. Am I the only one who gets upset by this? I don't much enjoy paying $50 for a "brand new" book or DVD only to find that it has a razor slice down the spine. What will it take to get stores to stop damaging their own products in an effort to open a shipping box faster?

(thanks for letting me vent).

Josh-da-man

AMEN!

If I were you, I'd return the damaged items and request undamaged replacements. I've had this happen a few times myself, and I immediately contact customer service. There's no excuse for getting sliced up merchandise.

I also see quite a lot of this in retail stores as well. In that case, I don't pick up the damaged items and get the ones that aren't damaged. It's just ridiculous to see a $100.00+ DVD box set with a HUGE CUT across the spines of the DVDs.

hkytwn14

I can't stand it when they slice through the box like that...
I work in retail and when I open boxes of cds/dvds/games, I always make sure to just cut the tape. There's no need for anything more than that, but some people don't get (or care) about what is inside.

D.Pham5GLTE (>60GB)

This really sucks, but then again, I rarely buy from B&Ms

NitroJMS

I just poke the tape open with a pen from the side and rip the tape from there. Easy enough.

bboisvert

Unfortunately, this is a problem with online stores as well. Any store (virtual or B&M) has to open shipping boxes full of product.

If that store (virtual or B&M) has a moron opening the box with a knife -- someone who isn't careful not to slice the product within -- you are going to have problems.

3 of the 4 issues I had this week came from online stores. That makes it 10x worse, because you have to go through the pain-in-the-*** return procedure for the store... and usually have to wait a couple of weeks for a replacement.

I guess most people don't care about this sort of thing, or don't return the item when they receive it in sliced condition -- otherwise I would assume that retailers would be more careful and I would be seeing fewer cases of this, instead of more.

Aaron Amos

bump to the top. I work in retail too and we only cut the tape. The DVD's ,CD's etc are not ruined when we take them out on the floor. Maybe AAFES has a policy regarding opening up DVD's, CD's etc I'm unaware of? AAFES is my employer. www.aafes.com

jiggyblau

Maybe when they start using Segways to run through the warehouses they'll be able to take that extra second to open the boxes carefully!

We can hope, can't we? Amazon's signed on already.

Troy Stiffler

***Slice***

Muhahahahahahahahahaha!