PayPal Experiences
Laters,
Mario.
I've used Paypal some, both to pay for auctions and receive payment for them. I've never had any problems with them, but I've heard enough nightmare stories to make me nervous.
However, we've found that when a customer uses PayPal, apparently the customer's statement with PayPal makes the Pre-Authorization and numerous re-authorizations look like they are actual payments to the company, which is causing concern - and very upset customers. Funds don't flow to the company until the product ships, but it seems to look like it does.
I was wondering if anyone has found this as well.
However, we've found that when a customer uses PayPal, apparently the customer's statement with PayPal makes the Pre-Authorization and numerous re-authorizations look like they are actual payments to the company, which is causing concern - and very upset customers. Funds don't flow to the company until the product ships, but it seems to look like it does.
I was wondering if anyone has found this as well.
I personally do not like using PayPal for pre-orders. Like you mentioned, They remove the available funds from your PayPal account during the pre-authorization process.
If you have a lot of transactions, it makes it hard to tell when those funds get replaced in your account if your pre-order does not ship. When another pre-authorization goes through, PayPal again deducts the funds from your account making it look like the E-tailer double dipped.
I prefer using my regular credit cards for pre-orders so that only my available credit is effected until the pre-order actually ships.