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View Full Version : Having a PC issue, pease hep


Thunderball
06-02-01, 12:26 PM
It's not really a big deal, but I"m having a problem with my PC. Each time I boot it up, and Windows loads up, after all the startup programs load, the C: and D: Drives windows open, showing me what I have in each drive.

I checked msinfo32 to look for any startup items that might cause this, but I can't find any.

Any ideas?

4KRG
06-02-01, 12:38 PM
Close the windows so nothing is open.

Perform a PROPER shutdown and then restart the machine.

Proper shutdown = start-shutdown-and it executes properly

if you power down before it finishes or if it hangs then it won't work.

Thunderball
06-02-01, 12:43 PM
Originally posted by 4KRG
Close the windows so nothing is open.

Perform a PROPER shutdown and then restart the machine.

Proper shutdown = start-shutdown-and it executes properly

if you power down before it finishes or if it hangs then it won't work.

I do that EVERY night...this is the 2nd day it did this.

X
06-02-01, 12:50 PM
I'll bet this started after you installed or uninstalled something.

This is often a registry problem. If you know what you're doing, look for one or more entries under the key "Run" that have a blank string or an extraneous space within double quotes. If you don't know what I'm talking about we can approach this other ways.

I had that problem once and it drove me crazy.

Thunderball
06-02-01, 12:53 PM
Originally posted by X
I'll bet this started after you installed or uninstalled something.

This is often a registry problem. If you know what you're doing, look for one or more entries under the key "Run" that have a blank string or an extraneous space within double quotes. If you don't know what I'm talking about we can approach this other ways.

I had that problem once and it drove me crazy.

I have no idea what you're talking about..how else can we do it.

Thunderball
06-02-01, 12:53 PM
and yeah, I installed then uninstalled a game, that's when it started

X
06-02-01, 12:54 PM
Originally posted by Thunderball
I have no idea what you're talking about..how else can we do it.
This is gonna be fun. Windows 98 I assume?

Start by running "regedit". I have to turn on a Win98 machine to guide you through this properly.

Thunderball
06-02-01, 12:55 PM
Originally posted by X
Originally posted by Thunderball
I have no idea what you're talking about..how else can we do it.
This is gonna be fun. Windows 98 I assume?

Start by running "regedit". I have to turn on a Win98 machine to guide you through this properly.

actually it's WinMe

X
06-02-01, 01:04 PM
Originally posted by Thunderball
actually it's WinMe Ok, I've never touched Me (not in a Shaggy kind of way ;)) but the registry must be enough the same or nothing would work.

In regedit expand "HKEY_LOCAL_MACHINE", then "SOFTWARE", then "Microsoft", then "Windows". What do you get under that -- "CurrentVersion" that can be expanded, or just a bunch of other entries?

Thunderball
06-02-01, 01:06 PM
Originally posted by X
Originally posted by Thunderball
actually it's WinMe Ok, I've never touched Me (not in a Shaggy kind of way ;)) but the registry must be enough the same or nothing would work.

In regedit expand "HKEY_LOCAL_MACHINE", then "SOFTWARE", then "Microsoft", then "Windows". What do you get under that -- "CurrentVersion" that can be expanded, or just a bunch of other entries?

I've got a current version that cna be expanded

X
06-02-01, 01:09 PM
Originally posted by Thunderball
I've got a current version that cna be expanded Ok, expand it and go to the "Run" key and look for what I originally mentioned in the right-hand panel. The line may have some relation to the name of the game you installed and uninstalled, maybe not.

Thunderball
06-02-01, 01:13 PM
Originally posted by X
Originally posted by Thunderball
I've got a current version that cna be expanded Ok, expand it and go to the "Run" key and look for what I originally mentioned in the right-hand panel. The line may have some relation to the name of the game you installed and uninstalled, maybe not.

Here's what I have
Default
Load Power Proflie
NavDefAlert
Norton Auto Protect
Norton Email Protect
Omg Startup
PCHealth
Scan Registry
System Tray
Task Monitor
Tgcmd
ZtgServer Switch..

X
06-02-01, 01:15 PM
Ok, those are the names. Under the Data column, do any look like "" or "xxx "?

Thunderball
06-02-01, 01:17 PM
No,they all have something there....

Thunderball
06-02-01, 01:17 PM
the one has an extra "in front of it..

X
06-02-01, 01:19 PM
Originally posted by Thunderball
the one has an extra "in front of it.. Which is that? And can you quote the whole Data column of it please? Leave out any quote characters of your own.

Thunderball
06-02-01, 01:21 PM
sure it's the Tgmcd one.. the DATA reads:

""C:\Program Files\Support.com\Client\bin\tgcmd.exe"...

yes the doulbe quotes and ... are there

X
06-02-01, 01:22 PM
Was that your game?

Thunderball
06-02-01, 01:24 PM
Originally posted by X
Was that your game?

I Have no idea. The game was "VAmpire The Masquearde:Redemption"

Thunderball
06-02-01, 01:24 PM
and I had the game saved on my D Drive as well

X
06-02-01, 01:25 PM
Ok, use Windows Explorer and browse to the directory and program pointed to by that link. Verify whether it's there or not. And expand out the Data column and see if there is a closing xxx"".

Thunderball
06-02-01, 01:27 PM
Originally posted by X
Ok, use Windows Explorer and browse to the directory and program pointed to by that link. Verify whether it's there or not. And expand out the Data column and see if there is a closing xxx"". '


:confused: how do I use that? I'm not really "PC Literate". :D

Thunderball
06-02-01, 01:28 PM
I expanded the data column, no xxx

X
06-02-01, 01:30 PM
So you mean there's not double double-quote at the end of the string?

Did you see if the file being pointed to exists?

Thunderball
06-02-01, 01:32 PM
Here's the whole DATA string:

""C:\Program Files\Support.com\Client\bin\tgcmd.exe"/server/nosystray"

So I'm assuming the two quotes at the beginning are for the two quotes in the actual string.

Thunderball
06-02-01, 01:32 PM
How do I use that explorer thing?

X
06-02-01, 01:34 PM
Originally posted by Thunderball
How do I use that explorer thing? Uh oh. How about going into Start->Run and typing the link in there with no quotes. See if anything runs. Oh, and spelling does count there.

Thunderball
06-02-01, 01:36 PM
Originally posted by X
Originally posted by Thunderball
How do I use that explorer thing? Uh oh. How about going into Start->Run and typing the link in there with no quotes. See if anything runs. Oh, and spelling does count there.

Like I said, I'm a moron... :D Lemme do that..

Thunderball
06-02-01, 01:37 PM
Ok, I went to run, and I used ran that program...nothing happened.

Thunderball
06-02-01, 01:40 PM
wait you said NO QUOTES? AT all? I removed all the quotes, even the one after .exe and got this message

Windows cannot find C:\ Program

X
06-02-01, 01:43 PM
Well, let's approach this the conservative way. Double-click the Tgcmd name and a window will pop up. In that window go to the Value data line and delete the first ". Then click OK (or Cancel if you mess anything else up). Verify the Data column looks double-quote matched.

Close up regedit and reboot. See if that works.

I saw your next message. I guess you need the single pair of quotes to handle the space in "Program Files".

Thunderball
06-02-01, 01:45 PM
I'm not sure what you mean "doulbe quote matched". I now have one in the beginning, one after .exe and one at the end.

Thunderball
06-02-01, 01:47 PM
the double click now looks like htis
C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray

X
06-02-01, 01:47 PM
That's what I meant. Now reboot. And if your computer doesn't come back on right or anything, well, it's been nice knowing you. ;) See you after the rebuild.

X
06-02-01, 01:48 PM
You better hold on with that reboot!

Thunderball
06-02-01, 01:49 PM
Originally posted by X
You better hold on with that reboot!
ok...

Thunderball
06-02-01, 01:53 PM
What should I do then?

X
06-02-01, 01:53 PM
The idea is to have one " at the beginning of the command, and one " at the end. Double-click the name again and in the Value data take out all the ". Then tell me how it looks under Data.

4KRG
06-02-01, 01:54 PM
I think it is going to rain today

Thunderball
06-02-01, 01:56 PM
When I'm in data it looks like this:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray that is a direct copy. If I remove the " I won't have any...but I'll still have the " from the dbl quotes at the beginning.

X
06-02-01, 01:56 PM
This is the best ever pad thread!

Thunderball
06-02-01, 01:57 PM
so, basically I have two sets of matching quotes in this thread

Thunderball
06-02-01, 01:57 PM
Originally posted by X
This is the best ever pad thread!

:lol: but really...

X
06-02-01, 01:57 PM
Originally posted by Thunderball
When I'm in data it looks like this:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray that is a direct copy. If I remove the " I won't have any...but I'll still have the " from the dbl quotes at the beginning. I don't exactly understand, but this is different than what you originally had, right?

Thunderball
06-02-01, 01:59 PM
Originally posted by X
Originally posted by Thunderball
When I'm in data it looks like this:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray that is a direct copy. If I remove the " I won't have any...but I'll still have the " from the dbl quotes at the beginning. I don't exactly understand, but this is different than what you originally had, right?

The best way I can explain it is this...

When I'm LOOKING at it in the regedit it looks like this
""C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray"

When I double click on it, it looks like this
"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray

Thunderball
06-02-01, 02:00 PM
If I run a system scan or a defrag would that work?

X
06-02-01, 02:01 PM
That is a great explanation. Get rid of all the ".

X
06-02-01, 02:01 PM
Originally posted by Thunderball
If I run a system scan or a defrag would that work? Not as well as a sledgehammer.

Thunderball
06-02-01, 02:02 PM
All 4 of them? But then I won't have any..?

Thunderball
06-02-01, 02:03 PM
Originally posted by X
Originally posted by Thunderball
If I run a system scan or a defrag would that work? Not as well as a sledgehammer.

:lol: I just bought this!

Thunderball
06-02-01, 02:03 PM
I'm really starting to consider just Xing them out each time they popup.

X
06-02-01, 02:05 PM
Originally posted by Thunderball
All 4 of them? But then I won't have any..? There will only be one when you edit it. Get rid of the bolded one: C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray

When you click OK, you will see one at the beginning, and one at the end. Not one also in the middle.

Thunderball
06-02-01, 02:07 PM
Ok, I'm sorry, I'm a PC moron...but if I get rid of the "after .exe I'd have this : "C:\Program Files\Support.com\Client\bin\tgcmd.exe/server /nosystray

which would give me a unpaired quote

X
06-02-01, 02:08 PM
GET RID OF EVERY DOUBLE-QUOTE IN THE VALUE DATA LINE. THEN CLICK OK AND TELL ME WHAT IT ENDS UP LOOKING LIKE.

Thunderball
06-02-01, 02:10 PM
Ok Ok, calm down. THERE ARE NO DOUBLE QUOTES IN THERE !

"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray is what I get if I lose the " I'd have

C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray

X
06-02-01, 02:14 PM
Originally posted by Thunderball
C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray This is in your editing window, not the right panel under Data, right?

Thunderball
06-02-01, 02:16 PM
Thats if I remove the quotes from the edit window yes.

Here is what I get so far.

What the DATA window says:
""C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray"

What my Edit Window Says
"C:\Program Files\Support.com\Client\bin\tgcmd.exe" /server /nosystray

what you told me to do in my edit window:
C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray

Which would leave me with:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray"

X
06-02-01, 02:17 PM
Originally posted by Thunderball
Which would leave me with:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray"

YES! That's what you want. Do it and reboot.

Thunderball
06-02-01, 02:18 PM
Originally posted by X
Originally posted by Thunderball
Which would leave me with:
"C:\Program Files\Support.com\Client\bin\tgcmd.exe /server /nosystray"

Ok.... :D :crosses fingers:

YES! That's what you want. Do it and reboot.

Thunderball
06-02-01, 02:24 PM
Ok, good news and bad news.

Good news: No problems rebooting

Bad News: Boxes still appear

X
06-02-01, 02:29 PM
Originally posted by Thunderball
Ok, good news and bad news.

Good news: No problems rebooting

Bad News: Boxes still appear Depends on your perspective. ;)

Well, now that you know what we're looking for, check out each of the names and make sure there are no " in their data when you get into the edit window. Also look for trailing blanks. I hate to have you delete that value since I don't know what it is. But it should be something that would go in your system tray but it specified not to. You might take the "no" out of "nosystray" on that data line. Then you could see what it was in your tray.

There could be other places to look for a run or load statement that no longer exists, like in Win.ini or System.ini.

[Edited by X on 06-02-01 at 11:31 AM]

Thunderball
06-02-01, 02:31 PM
Originally posted by X
Originally posted by Thunderball
Ok, good news and bad news.

Good news: No problems rebooting

Bad News: Boxes still appear Depends on your perspective. ;)

Well, now that you know what we're looking for, check out each of the names and make sure there are no " in their data when you get into the edit window. Also look for trailing blanks. I hate to have you delete that value since I don't know what it is. But it should be something in your system tray.

There could be other places to look for a run or load statement that no longer exists, like in Win.ini or System.ini.

oy vay. I think I'm gonna wind up breaking my PC... :(

Well, I gotta go to work now, should I restore that value we erased? Or just leave it? I also hit Mentor status while doing this :lol:

X
06-02-01, 02:33 PM
Originally posted by Thunderball
oy vay. I think I'm gonna wind up breaking my PC... :(

Well, I gotta go to work now, should I restore that value we erased? Or just leave it? I also hit Mentor status while doing this :lol: I edited my previous post, read it again.

I didn't know we erased a value. We just fixed the quotes. If that's the case, leave it that way. But you might want to try the editing of the "nosystray" just for fun because then you can click on the icon in the systray and see what it is. I don't like the run statement and I'd sure like to find out.

Thunderball
06-02-01, 02:35 PM
So basically, I'm just gonna have to X them boxes out for awhile huh? :(

Oh well. Off to the salt mines.

X
06-02-01, 02:36 PM
Originally posted by Thunderball
I also hit Mentor status while doing this :lol: Better not delete this thread or we'll both go back to "New Member" status!

X
06-02-01, 02:37 PM
Originally posted by Thunderball
So basically, I'm just gonna have to X them boxes out for awhile huh? :(

Oh well. Off to the salt mines. Until you do some more of what I suggested above.

gcribbs
06-02-01, 07:22 PM
Originally posted by X
Originally posted by Thunderball
I also hit Mentor status while doing this :lol: Better not delete this thread or we'll both go back to "New Member" status!
I am just hanging around. I figured I better post before Thunderball catches me ;)

no rain here 4KRG :)

Thunderball
06-02-01, 11:22 PM
Anyone have any more ideas?

Thunderball
06-02-01, 11:24 PM
Does anyone think that the Norton Systemworks might help? it's supposed to catch errors.

Thunderball
06-02-01, 11:39 PM
Originally posted by Thunderball
Does anyone think that the Norton Systemworks might help? it's supposed to catch errors.

I guess I meant Norton Utilities

4KRG
06-02-01, 11:45 PM
Originally posted by gcribbs
no rain here 4KRG :)

Lucked out here, it got dark, but passed us by. ;)




Try going to this link

http://support.microsoft.com/support/kb/articles/Q192/9/26.ASP

and using the methods described to eliminate all startup options one at a time until you figure out where it is hiding.

After seeing what X went through, I am not getting in any deeper :)

Thunderball
06-03-01, 12:22 AM
Originally posted by 4KRG
Originally posted by gcribbs
no rain here 4KRG :)

Lucked out here, it got dark, but passed us by. ;)




Try going to this link

http://support.microsoft.com/support/kb/articles/Q192/9/26.ASP

and using the methods described to eliminate all startup options one at a time until you figure out where it is hiding.

After seeing what X went through, I am not getting in any deeper :)

I'm sorry if I seem like a moron, but X was very helpful, and I'm glad he was willing to help me. I can do ANYTHING on my PC until it involves going into the inside stuff. :eek:

gcribbs
06-03-01, 12:38 AM
Originally posted by 4KRG
Originally posted by gcribbs
no rain here 4KRG :)

Lucked out here, it got dark, but passed us by. ;)




Try going to this link

http://support.microsoft.com/support/kb/articles/Q192/9/26.ASP

and using the methods described to eliminate all startup options one at a time until you figure out where it is hiding.

After seeing what X went through, I am not getting in any deeper :)

good article. try what is suggested. it could help you.

norton systemworks or utilities will probably not help, and it could even hurt.

yes it did get a little colder ,but it stayed in the high 70's to low 80's :)

4KRG
06-03-01, 12:44 AM
Originally posted by Thunderball

I'm sorry if I seem like a moron, but X was very helpful, and I'm glad he was willing to help me. I can do ANYTHING on my PC until it involves going into the inside stuff. :eek:

No problem ;) just joking around. check out my link and apply it to your situation.

Thunderball
06-03-01, 12:51 AM
Ok, how could Norton Utilities hurt? Just curious.

Also do you think this is an actual "problem" ...cause I can't even begin to find what I need in my computer

4KRG
06-03-01, 12:56 AM
Originally posted by Thunderball
Ok, how could Norton Utilities hurt? Just curious.


Norton Utilities is suck arse software, do not load it.

Norton does make some good stand alone products like Ghost and Antivirus software, but Utils and SystemWorks are a joke. Norton LOST it in the migration from DOS to windows platform. In DOS they ruled, in windows they do not.


Also do you think this is an actual "problem" ...cause I can't even begin to find what I need in my computer [/B]

Not a problem, just a setting that is incorrect and won't correct itself on shutdown like it is suppose to. you just need to find WHERE the setting is.

Thunderball
06-03-01, 12:57 AM
Something I just thought of,

I'm using "selective start up", if i would use the diagnostic start up would that help?

X
06-03-01, 01:19 AM
I'm not here. But if I were I would ask what exact folder is being opened on the C and D drives at startup. Is it the system or system32 directory?

For a reference as to what I (when I was here) was getting at earlier, see:

http://support.microsoft.com/support/kb/articles/q170/0/86.asp

This is for NT and 2000 type OS's, but could possibly also apply to ME. And it appears there are two registry keys to look at:

KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

I am watching a DVD now (imagine that!) but some work in this area may be worthwhile. As well as inspecting the .ini files I mentioned much earlier.

gcribbs
06-03-01, 01:45 AM
Originally posted by Thunderball
Something I just thought of,

I'm using "selective start up", if i would use the diagnostic start up would that help?

the best thing you can do is read the article that 4KRG posted and follow the suggestions. this will walk you thru a systematic way of solving your problem. Of course it will take a bit of time.

Thunderball
06-03-01, 01:51 AM
I'm goin thru the article now, and I'm sort of confused, but slowly figuring it out.

X, thanks for all your help! I think I'm just gonna have to deal with this for awhile.

I think I might even try installing the game again,and seeing if it still happens, maybe the files will correct themselves.

ALso, it's not folders that are being opened. Just a window showing me the folders/contents of each drive.

Thunderball
06-03-01, 02:29 AM
Just wanted to thank you guys for all your help. The boxes are gone!

First I ran msconfig (something I probably should have done more thoroughly htis morning), and saw an blank space checked, so I unchecked it and rebooted. WEll, the D Drive box was gone. so I figured, that was from VAmp, now what is causing my C drive box to open...then it clicked! I upgraded AIM last night, and maybe the startup program changed, so I unclicked that,and it's all good now.

Thanks for helping, and sorry for buggin ya.

X
06-03-01, 02:53 AM
Our long, national nightmare is over. Congratulations!

Thunderball
06-03-01, 10:26 AM
Originally posted by X
Our long, national nightmare is over. Congratulations!

I'm not so sure actually. Heh, last night I rebooted, they wree gone. I turned it on this morning..there they were. The AOL box was checked again :eek: so I unchecked it, rebooted and they were gone. Oh well, I might have to uninstall AIM and reinstall....

gcribbs
06-03-01, 12:44 PM
Originally posted by X
Our long, national nightmare is over. Congratulations!

thats ok. I will be building my new computer next weekend so I will try to have something to write about ;)

Thunderball,

some programs if you run them reset your startup files causing them to start every time again. My ASUS Probe program does that. i finally gave in to it and let it run :(.

I got tired of having to uncheck it.

Thunderball
06-03-01, 12:45 PM
Originally posted by gcribbs
Originally posted by X
Our long, national nightmare is over. Congratulations!

thats ok. I will be building my new computer next weekend so I will try to have something to write about ;)

Thunderball,

some programs if you run them reset your startup files causing them to start every time again. My ASUS Probe program does that. i finally gave in to it and let it run :(.

I got tired of having to uncheck it.

Yeah, that's what I'm thinking...

HN
06-04-01, 11:34 AM
For the AIM thing:

get rid of it in msconfig but also remember to uncheck it in the options in AIM-->"My AIM"-->"edit options"-->"edit preferences"-->sign on-->uncheck "start aim when windows starts"

that outta do it

--HN

Thunderball
06-04-01, 12:54 PM
Ok, I did all that as well, and I still get the boxes. They vanished for a day, now they are both back.

Any more ideas?

X
06-04-01, 12:57 PM
Remember that sledgehammer suggestion?

Thunderball
06-04-01, 11:29 PM
Ok, one more thing I forgot to add about this

If I uncheck all the unnecessary startup stuff,and reboot, they don't appear. It's only AFTER I shutdown, and then reboot.

Thunderball
06-05-01, 01:24 AM
Originally posted by Thunderball
Ok, one more thing I forgot to add about this

If I uncheck all the unnecessary startup stuff,and reboot, they don't appear. It's only AFTER I shutdown, and then reboot.

nevermind, just had to reboot and they popped up. It came up right after the Norton boxes.

X
06-05-01, 01:25 AM
Originally posted by Thunderball
nevermind, just had to reboot and they popped up. It came up right after the Norton boxes. What does it say in their title bars? Do you see a command or path?

Thunderball
06-05-01, 11:09 AM
NO, I don't see a command path it just says "Local Disc C:\"

Thunderball
06-06-01, 01:39 AM
I think I've got this damn thing figured out....I have the auto start on Norton tunred off..and that seemed to work.

johnglass
06-06-01, 08:20 PM
In case that doesn't do it, WinME has a System Restore utility that will take you back a few days to before the problem started. The only problem with this is if you installed any programs that you want to keep, you will have to reinstall these. You can access it from START-PROGRAMS-ACCESSORIES-SYSTEM TOOLS-SYSTEM RESTORE.

Thunderball
06-06-01, 10:33 PM
Originally posted by johnglass
In case that doesn't do it, WinME has a System Restore utility that will take you back a few days to before the problem started. The only problem with this is if you installed any programs that you want to keep, you will have to reinstall these. You can access it from START-PROGRAMS-ACCESSORIES-SYSTEM TOOLS-SYSTEM RESTORE.

Yeah, I know....that's the bad thing..and things like Norton need to be registered...and the disc will only work once..