Hey, I ordered Antz DTS and Rocky collection from 800.com one day last week. A few days later, my package came via USPS. The package looked small so I thought only Antz was in the box, even though all correspondence said both were coming.
I opened the box and found Laurence of Arabia and Ben Hur. The invoice inside the box said Antz and Rocky. What the feck?
Called 800.com and the person said I would get an email with a return label and she would ship out the correct 2 DVD's that day. As of now, I haven't gotten the email and I am waiting on the DVD's still.
Should I have stayed away from 800 or what?
pagemaster7
04-28-01, 10:42 PM
Sad to hear it, I've always found that 800.com had good customer service. I hope they aren't going down hill, I hope they answer your concerns.
The Cow
04-28-01, 10:53 PM
Me too. I have ordered from them many times (mostly several months to a year ago) and they have been great. I have only had had one problem with them in the past and they told me to go ahead and keep the wrong item the sent. I agree, I hope there service stays on the up-and-up in this decline of internet sites....
gcribbs
04-29-01, 10:41 PM
I am surprised steve from 800.com has not seen this yet. I hope they will survive because they have always given me good customer service.
Shamu
04-30-01, 01:21 AM
In my opinion 800.com is the only good online store.
JPerks
05-01-01, 10:31 AM
Capple,
I'm sorry to hear about the mix up in your order. If you would send me an email with your order # I will make sure your order gets straighten out as quickly as possible. It is likely that the return and reorder process is already underway, occasionally however it can take a few days to process a return label.
Best Regards,
JPERKS
Movie/Music
jperks@800.com
Groucho
05-01-01, 10:48 AM
800.com has always given me good service. However, I stopped using them when they took away my ability to cancel an order without emailing them. You used to be able to do this with a click of a button, but not anymore.
xlpanda
05-01-01, 04:59 PM
Capple,
Definitely email Jperks. He's one of the 800.com csr that helped me out of a jam with a defective dvd that I purchased which was beyond the normal 30day return policy. Both Jperks and SteveA were really helpful.
xl
Y2K Falcon
05-01-01, 05:34 PM
Kinda OT but Steve Armbrust (DVDTalk member 'SteveA') left 800.com in February of this year after almost 2 years in this forum. He returned to a former employer of his, Intel.
Here is a thread on Steve's departure:
<FONT face="verdana,arial,helvetica" size="2" ><A HREF="http://www.dvdtalk.com/forum/showthread.php?threadid=79097">A Dot Com Icon Moves On... (SteveA From 800)</A></font>
Josh, (DVDTalk member 'JPerks') has picked up Steve's role as local 800.com representative.
Y2K Falcon
05-01-01, 05:36 PM
You know... it's replies like I just made that really make me feel like an old-timer around here...
big whoppa
05-04-01, 08:01 AM
I've ordered a number of products including DVDs from 800.com. Great service. They resolved any issue I had with an order. Miss the free popcorn though. :)
TThiel
05-08-01, 07:06 PM
Can someone email me JPerks email address at 800.com?
Something is happening up there because today I just received notification that they just packaged my Love Potion #9 DVD. Problem is they sent it to me last week.
I don't want to get a double billing on this.
Prior to this, I have had nothing but EXCELLENT service from them.
OOPS...Never Mind...Sometimes it helps to read things!!!
DUHH! It must be old age.... Sorry!
Buy: