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I've never had a problem with the condition of an item from SecondSpin. Although, on my last order, they sent the regular cut, rather than the director's cut of a DVD I ordered. One e-mail, and they sent the correct version (well, I'll see when I get it), and didn't ask for the return of the incorrect one.
My only complaint is the slow shipping to Canada, but it's really not a big deal.
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