How does Amazon deal with defective DVDs?
10-01-07, 06:49 PM
#3
DVD Talk Legend
Originally Posted by Kevin M. Dean
No, they send you a normal package just like the first one. Why would a company remove the shrinkwrap on a replacement?
10-01-07, 07:47 PM
#4
Wal-Mart certainly has this policy. I returned a DVD there once and watched in horror as the sales lady pulled out a foot long metal file and began ripping the plastic wrap from my replacement copy. She worked so fast I couldn't really stop her, I just winced. 
The case was pretty mangled, so much so that I exchanged it once again and convinced a different clerk to let me remove the wrapping myself.
The case was pretty mangled, so much so that I exchanged it once again and convinced a different clerk to let me remove the wrapping myself.
Last edited by joe_b; 10-01-07 at 09:01 PM.
10-01-07, 09:31 PM
#5
DVD Talk Special Edition
Join Date: Sep 1999
Location: Orlando, FL
Posts: 1,742
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Sweet Baby James
B&M stores remove the shrinkwrap so that you cannot return it later for a refund.
