City Of Heroes Billing Problem
#1
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Join Date: Jun 2002
Location: Buckley Wa.
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City Of Heroes Billing Problem
I was afraid of this as this was my first MMORPG type game.
My account has been inactive for 3 months but they have been billing me. The wife has been paying the bill and I did not know they have been ripping me off.
Needless to say I am trying to get it straightened out now.
Does anyone have a phone number for them? Can't find it on their website anymore.
Anyway double check your credit card statements just in case.
Bastards. $45
My account has been inactive for 3 months but they have been billing me. The wife has been paying the bill and I did not know they have been ripping me off.
Needless to say I am trying to get it straightened out now.
Does anyone have a phone number for them? Can't find it on their website anymore.
Anyway double check your credit card statements just in case.
Bastards. $45
#2
DVD Talk Limited Edition
Dumb question...is your account "inactive" because you simply aren't logging on anymore, or did you tell them you want to cancel your account?
#3
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No it was canceled. I finally did get ahold of them and they took care of it very professionaly.
Apparently when you sign up you have a COH account and a PLAYNC account. When I canceled I just did the COH account alone I guess. They could tell I had not logged into the game and saw I canceled the one account 3 months ago.
They said they are going to issue a full refund for the three unused months.
Bottom line, it is somewhat my fault, but there system for accounts is way to complicated for my pea-brain. Even after she was explaining it to me. I don't know why I have two accounts for one game.
Also she said after receiving my refund I cant activate again for the amount of time I was refunded. So if I want to play again I have to wait three months. Screwy.
Regardless they handled it as well as I could have hoped for.
Apparently when you sign up you have a COH account and a PLAYNC account. When I canceled I just did the COH account alone I guess. They could tell I had not logged into the game and saw I canceled the one account 3 months ago.
They said they are going to issue a full refund for the three unused months.
Bottom line, it is somewhat my fault, but there system for accounts is way to complicated for my pea-brain. Even after she was explaining it to me. I don't know why I have two accounts for one game.
Also she said after receiving my refund I cant activate again for the amount of time I was refunded. So if I want to play again I have to wait three months. Screwy.
Regardless they handled it as well as I could have hoped for.