SMALLVILLE S1: missing booklet...
#5
DVD Talk Gold Edition
The booklet resembles a yearbook in that the cover says "Smalllville High Season 01" on it, complete with its mascot, the crow.
Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info.
Inside there's a brief note from the show's producers, cast info, plus a mini-episode guide with pictures, the original airdate of each episode, chapter listings, and director/writer info.
#6
DVD Talk Special Edition
Thread Starter
Join Date: Feb 2001
Posts: 1,428
Likes: 0
Received 0 Likes
on
0 Posts
Thanks, Eplicon.
Does anyone have Warner Home Video contact info?
Several other people that I know with this set
are also missing the booklet. Since the discs
are fine I would hate to have to return the entire
collection and gamble that a new set would have the
booklet enclosed. Thanks...
Does anyone have Warner Home Video contact info?
Several other people that I know with this set
are also missing the booklet. Since the discs
are fine I would hate to have to return the entire
collection and gamble that a new set would have the
booklet enclosed. Thanks...
#7
DVD Talk Gold Edition
Try this:
http://shopwarnervideo.com/store/st....type=CSP#VRETU
http://shopwarnervideo.com/store/st....type=CSP#VRETU
Contacting the Customer Service Department
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays).
E-mail address: [email protected].
Phone Number: (800) 364-6928
Regular Mail:
Warner Home Video
P.O. Box 30620
Tampa, FL 33630-0620
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays).
E-mail address: [email protected].
Phone Number: (800) 364-6928
Regular Mail:
Warner Home Video
P.O. Box 30620
Tampa, FL 33630-0620
#12
Member
Join Date: Jan 2000
Location: TX
Posts: 73
Likes: 0
Received 0 Likes
on
0 Posts
I called the number. The lady said since I didn't order it through the WB Store, there was nothing she could do. I'd have to deal with Columbia House. I'd hate to have to replace the whole set. Did you guys call or use e-mail ?
#13
DVD Talk Special Edition
Join Date: Jun 2002
Location: Pacific NW
Posts: 1,690
Likes: 0
Received 0 Likes
on
0 Posts
I also ordered a Smallville S1 (From CH) and had the booklet missing. I just emailed that address that was posted earlier, and I'll let you know the response when I receive one.
Last edited by SuprVgeta; 04-27-04 at 08:58 PM.
#14
Senior Member
Join Date: Jun 2001
Posts: 254
Likes: 0
Received 0 Likes
on
0 Posts
highdef
How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect.
Did you email them, and if so, what did you write to successfully recieve an insert?
Thanks in advance,
niiyama
How did you get the insert? I called the phone number and the CSR said to exchange it. I called Columbia House and they said the set is not supposed to have an insert, which is incorrect.
Did you email them, and if so, what did you write to successfully recieve an insert?
Thanks in advance,
niiyama
#17
Originally posted by ClarkKentKY
I have an extra booklet if anyone wants to trade for it...
Email Clarkkentky at AOL dot com
I have an extra booklet if anyone wants to trade for it...
Email Clarkkentky at AOL dot com
#18
DVD Talk Platinum Edition
Join Date: Apr 2001
Posts: 3,754
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Mr. Cinema
You mean you would actually make someone TRADE something...for a booklet?
You mean you would actually make someone TRADE something...for a booklet?
Last edited by ClarkKentKY; 05-02-04 at 11:56 AM.
#19
Senior Member
Join Date: Jun 2001
Posts: 254
Likes: 0
Received 0 Likes
on
0 Posts
Did you order the DVDs from them or somewhere else?
I ordered mine from Columbia House.
I ordered mine from Columbia House.
Originally posted by highdef
I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.
I called the number, told them about the missing booklet, and they sent one out to me. It did take some time but it did eventually arrive. Try again.
#20
DVD Talk Special Edition
Join Date: Jun 2002
Location: Pacific NW
Posts: 1,690
Likes: 0
Received 0 Likes
on
0 Posts
I'm still yet to receive any word back from that email, looks like I'll have to end up calling them, guess i'll do it when i receive my replacement from CH which i'm sure will also be missing the booklet.
#21
DVD Talk Special Edition
Join Date: Jun 2002
Location: Pacific NW
Posts: 1,690
Likes: 0
Received 0 Likes
on
0 Posts
Just called Warner's customer service number and was told that I would have to return my Smallville S1 set back to Columbia House (already did this, and the replacement was also missing the booklet) and then buy it directly from them, or someplace else to obtain the insert booklet. Highdef, where did you buy yours from (or where did you tell them you bought it from ) in order to obtain the insert booklet?
Last edited by SuprVgeta; 05-15-04 at 05:19 PM.
#22
DVD Talk Special Edition
Thread Starter
Join Date: Feb 2001
Posts: 1,428
Likes: 0
Received 0 Likes
on
0 Posts
I purchased it from DVDEMPIRE.
I sent back the original set only to receive a replacement
that too was missing the booklet. I guess that I was lucky
with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed
send me a replacement so don't give up.
I sent back the original set only to receive a replacement
that too was missing the booklet. I guess that I was lucky
with the rep from Warner Bros. when I expressed my disappointment over the missing insert. They did indeed
send me a replacement so don't give up.
#25
DVD Talk Special Edition
Join Date: Jun 2002
Location: Pacific NW
Posts: 1,690
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by Sweet Baby James
Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.
Play hardball. Tell them that you won't buy Season 2 on Tuesday if they don't cough up the insert for Season 1.